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At Americas Stores CS QA Group, we are determinedly client fixated and constantly improving to convey extraordinary encounters. We are looking for capable Quality Group Supervisors to join our dynamic, cross-useful QA group in Colombia and assume a urgent part in molding the eventual fate of our client care tasks. In this job, you will answer to the Quality Confirmation Supervisor, oversee and tutor a group of Value Experts and Information Examiners, direct the reviewing of client contacts, conditional observing, and information mining to distinguish training chances to drive functional greatness. You will team up intimately with tasks pioneers, dissecting information, recognizing designs, and prescribing activities to relieve issues and carry out economical enhancements. In the event that you flourish in a quick moving, client fixated climate and are enthusiastic about driving functional greatness, we need to hear from you. Go along with us and assist with molding the eventual fate of QA for Americas Stores CS.

Key work liabilities

* Oversee and foster a group of Value Experts (L3) and Information Examiners (L3), cultivating their expert development through training, tutoring, and criticism.

* Regulate inspecting of client contacts, conditional checking, and information mining to recognize training potential open doors for bleeding edge groups.

* Goes about as the head of inner alignment meetings.

* Teach inside partners, timetables and runs the adjustment meetings; tracks accuracy of members versus him or group as the check

* Break down information, distinguish examples, and join forces with tasks pioneers to suggest activities that drive functional enhancements.

* Act as the well-informed authority for Quality observing rules

* Guarantee consistence with strategies and methodology through designated reviews and revealing infringement for restorative activities.

* Requires the minutes, key important points and updates and distributes those through an alignment report that is significant by members’ chiefs

* Team up with Information Examiners to give bits of knowledge, support information demands, and make/keep up with client care tasks dashboards.

* Add to business audits through information narrating and capable composed correspondence.

* Support Group Director training by inspecting correspondences, re-examining contacts, driving adjustment meetings, and leading instructing accreditation.

* Characterize contact tests, examine data sources, and report on issues, deliveries, and needs for manageable enhancements.

* Break down information and get ready reports on CSA conduct for exchange observing. Distributes specialist level reports on exception specialists’ exhibitions on recognized KPIs of concentration and gives an outline of the top open doors that influence those KPIs

* Go to Week after week Business Surveys to give execution bits of knowledge, instructing adjustment, and suggestions.

Key capabilities:

* Is the well-informed authority available for any emergencies checking standards and interior adjustment meetings

* Proficient way to deal with working cross-practically with partners across divisions, nations, and levels.

* Shown capacity to focus on work, deal with different undertakings, and fulfill time constraints.

* Results-situated with a predisposition for activity, assuming liability and proprietorship.

* Great composed and oral relational abilities, including the capacity to speak with ranking directors.

* Solid scientific abilities with the capacity to plunge profound into information and distinguish bits of knowledge.

* Self-propelled and ready to claim responsibility to convey results.

* Systems manufacturer

A day in the life

* Lead day to day stand-ups with your group to adjust on needs and address any barricades.

* Survey review discoveries and instructing potential open doors recognized by Quality Examiners.

* Dissect information and client contact examples to recognize regions for functional upgrades.

* Team up with tasks pioneers to introduce suggestions and drive activity plans.

* Coach and give input to Quality Experts and Information Investigators, encouraging their expert development.

* Take part in cross-practical gatherings to adjust on drives and offer bits of knowledge.

* Go to commitment exercises and host fortnightly 1:1 gatherings with direct reports.

* Perform commitment exercises and partake in mid-year and year-end ability surveys.

About the group

Americas Buyer Quality Principles.

1-We are the authorities of value. Client opinion drives all that we do, and we use it to engage Amazonians to embrace their part in making a positive encounter.

2-Each connection matters. We influence our contact insight to enhance the voice of the client by featuring trouble spots supporting change, regardless of whether they have an insignificant effect on measurements.

3-Higher standards no matter what. Our work is engaged to give the main positive impact on the client experience, not to meet a contact survey quantity.

4-Trust the information. We fixate on the respectability of our announcing, permitting our accomplices to take quick, useful activity with certainty.

5-Convenience is vital. We plan quality instruments working in reverse from our interior clients, guaranteeing reception by giving data when and how they need it.

6-Responsibility is fundamental. We hold our group and our functional accomplices responsible through durable quality components based on processes intended to further develop client experience.

Essential Capabilities

  • Should be a college alum
  • Should have no less than 2 years of Value Investigator experience or 1 year as a QA lead or boss
  • Exhibited information with Microsoft Office applications particularly Succeed and SharePoint
  • Experience with executing the alignment interaction and detailing

Favored Capabilities

* Solid scientific abilities, capacity to distinguish information patterns and examples.

* Ready to plainly impart in the English language both in verbal and composed.

* Solid prioritization and time usage abilities

* Experience and information in Amazon.com, amazon.com.mx or amazon.com.br client care.

* Constant improvement/Kaizen experience.

* Experience making Quicksight/Power BI/Scene Dashboards

* SQL Information.

* Certification in Designing, Measurements, Software engineering, Math or related field.

Responsibilities

General Job Responsibilities:

  • Task Execution: Completing daily tasks and projects as assigned.
  • Collaboration: Working with team members and other departments to achieve goals.
  • Reporting: Documenting progress and reporting to supervisors or managers.
  • Problem-Solving: Addressing issues that arise and proposing solutions.

Sector-Specific Responsibilities:

  • IT: Developing software, managing networks, or providing technical support.
  • Finance: Analyzing financial data, preparing reports, and ensuring compliance.
  • Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
  • Healthcare: Providing patient care, conducting research, or managing health services.

Benefits

  • Salary Packages: Competitive salaries vary by industry, role, and experience.
  • Health Insurance: Many employers offer medical coverage for employees and their dependents.
  • Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
  • Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
  • Training and Development: Opportunities for professional development and skill enhancement.
  • Flexible Working Arrangements: Some companies offer remote work options or flexible hours.

Increment Process

  • Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
  • Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
  • Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
  • Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
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