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Position title
Walmart Remote Customer service jobs
Base Salary
$25-$35 Per hour
Employment Type
Full-time, Part-time
Description
Walmart is seeking dedicated and customer-focused individuals to join our team as Remote Customer Service Representatives. This is an exciting opportunity to work with a world-renowned retail company while enjoying the flexibility of working from home.
As a Remote Customer Service Representative, you will be the voice of Walmart, assisting customers with inquiries, troubleshooting issues, and providing exceptional service. Your efforts will help maintain the high standards of customer satisfaction Walmart is known for.
Responsibilities:
- Handle inbound and outbound customer calls regarding orders, returns, and product inquiries.
- Provide detailed information about Walmart products, services, and policies.
- Assist customers with navigating the Walmart website and mobile app.
- Resolve issues in a timely and professional manner, ensuring customer satisfaction.
- Document customer interactions and escalate complex issues as needed.
- Meet performance goals and targets related to response time, customer satisfaction, and quality standards.
Requirements:
- High school diploma or equivalent.
- Previous customer service experience is a plus, but not required.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment.
- Strong problem-solving skills and the ability to think on your feet.
- Basic computer skills and familiarity with online tools and systems.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Benefits:
Responsibilities
General Job Responsibilities:
- Task Execution: Completing daily tasks and projects as assigned.
- Collaboration: Working with team members and other departments to achieve goals.
- Reporting: Documenting progress and reporting to supervisors or managers.
- Problem-Solving: Addressing issues that arise and proposing solutions.
Sector-Specific Responsibilities:
- IT: Developing software, managing networks, or providing technical support.
- Finance: Analyzing financial data, preparing reports, and ensuring compliance.
- Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
- Healthcare: Providing patient care, conducting research, or managing health services.
Benefits
- Salary Packages: Competitive salaries vary by industry, role, and experience.
- Health Insurance: Many employers offer medical coverage for employees and their dependents.
- Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
- Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
- Training and Development: Opportunities for professional development and skill enhancement.
- Flexible Working Arrangements: Some companies offer remote work options or flexible hours.
Increment Process
- Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
- Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
- Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
- Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.