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We are seeking driven and enthusiastic individuals to join our team as remote Customer Service/Sales Representatives. In this pivotal role, you will engage with individuals who have expressed interest in supplemental benefits aimed at safeguarding their families beyond the offerings of their employers. Your primary responsibility will be to assist families in navigating their options and selecting the most suitable plans for their needs.
Key Responsibilities
- Reach out to individuals who have requested information regarding our benefit options.
- Schedule and conduct Zoom meetings to present and elucidate available benefits.
- Tailor new benefit plans and modify existing plans based on each client’s current requirements.
- Establish and nurture strong, trusting relationships with both new and existing clients.
- Conduct benefit reviews and provide assistance with claims or adjustments for current clients.
- Deliver exceptional customer service, addressing members’ needs with diligence and attentiveness.
- Resolve any client inquiries or concerns related to their benefits.
- Ensure all client documentation is precise and up-to-date, performing necessary updates as required.
Required Skills
- Exceptional communication skills, both verbal and written.
- Strong organizational capabilities.
- A motivated and entrepreneurial mindset.
- Ability to cultivate and maintain trustworthy relationships with clients.
- Customer service orientation.
Qualifications
- Prior experience in customer service or sales is preferred.
- Proven ability to communicate effectively and empathically.
- Strong problem-solving skills and adaptability are essential.
Career Growth Opportunities Our comprehensive paid training program is designed to equip you for success in your role. We emphasize continuous development and advancement within the company, offering numerous avenues for professional growth.
Company Culture And Values
We take pride in fostering a collaborative environment where team members embody an entrepreneurial spirit. We value excellent communication, organization, and a relentless drive to succeed, creating an atmosphere that promotes teamwork and mutual support.
Compensation And Benefits
- Health Coverage: Medical (BlueCross BlueShield), Dental, Vision, and Hearing Insurance.
- Additional Perks: Company stock options.
- Work-Life Balance: Flexible work schedule with the option to work from home, complemented by office spaces for those who prefer a traditional office setting.
- Competitive weekly pay with performance-based bonuses, averaging between \(65,000 to \)68,500 annually in the first year.
Employment Type: Full-Time
Responsibilities
General Job Responsibilities:
- Task Execution: Completing daily tasks and projects as assigned.
- Collaboration: Working with team members and other departments to achieve goals.
- Reporting: Documenting progress and reporting to supervisors or managers.
- Problem-Solving: Addressing issues that arise and proposing solutions.
Sector-Specific Responsibilities:
- IT: Developing software, managing networks, or providing technical support.
- Finance: Analyzing financial data, preparing reports, and ensuring compliance.
- Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
- Healthcare: Providing patient care, conducting research, or managing health services.
Benefits
- Salary Packages: Competitive salaries vary by industry, role, and experience.
- Health Insurance: Many employers offer medical coverage for employees and their dependents.
- Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
- Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
- Training and Development: Opportunities for professional development and skill enhancement.
- Flexible Working Arrangements: Some companies offer remote work options or flexible hours.
Increment Process
- Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
- Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
- Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
- Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
