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Aetna, a leading healthcare company, is seeking a Remote Chat Support Specialist to join our team in Indianapolis, Indiana. This is a part-time position at the Associate level, requiring at least 3 years of experience in a similar role. As a Remote Chat Support Specialist, you will be responsible for providing exceptional customer service to our clients through live chat… support.
Responsibilities:
– Respond to customer inquiries and resolve issues through live chat
– Provide accurate and timely information on insurance plans and benefits
– Troubleshoot technical issues with online tools and resources
– Collaborate with team members to ensure a seamless customer experience
– Maintain detailed records of customer interactions and transactions
– Adhere to company policies and procedures regarding confidentiality and data security
Requirements:
– Energetic and dedicated personality traits
– Strong attention to detail and problem-solving skills
– Excellent written communication skills
– Ability to multitask and prioritize in a fast-paced environment
– Proficiency in Microsoft Office and web-based applications
– Experience in customer service or support roles
– High school diploma or equivalent required
Benefits:
– Vision insurance
– Paid Time Off (PTO)
– Gym membership
Working Environment:
At Aetna, we are committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive workplace where everyone can thrive and reach their full potential.
Deadline to Apply:
Equal Opportunity Statement:
Aetna is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment for all employees, regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Remote Chat Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Responsibilities
General Job Responsibilities:
- Task Execution: Completing daily tasks and projects as assigned.
- Collaboration: Working with team members and other departments to achieve goals.
- Reporting: Documenting progress and reporting to supervisors or managers.
- Problem-Solving: Addressing issues that arise and proposing solutions.
Sector-Specific Responsibilities:
- IT: Developing software, managing networks, or providing technical support.
- Finance: Analyzing financial data, preparing reports, and ensuring compliance.
- Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
- Healthcare: Providing patient care, conducting research, or managing health services.
Benefits
- Salary Packages: Competitive salaries vary by industry, role, and experience.
- Health Insurance: Many employers offer medical coverage for employees and their dependents.
- Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
- Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
- Training and Development: Opportunities for professional development and skill enhancement.
- Flexible Working Arrangements: Some companies offer remote work options or flexible hours.
Increment Process
- Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
- Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
- Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
- Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
