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position
The Part-Time Collections Evening position at Radius Global Solutions involves working as a Collector/Call Center Agent, primarily focused on customer service and collections. This role is designed for individuals who are self-driven and goal-oriented, with a strong emphasis on effective communication and negotiation skills. The position offers the flexibility of working from home and provides opportunities for unlimited income based on performance.
Responsibilities
Engage with customers to assist with collections and resolve inquiries.
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Utilize effective negotiation skills to achieve collection goals.
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Maintain a high level of customer service throughout interactions.
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Follow up on outstanding accounts and provide updates to customers.
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Participate in required training sessions and adhere to the training schedule.
Requirements
Previous experience in Customer Service, Retail, Call Centers, Collections, Sales, or Telemarketing.
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Proven ability and desire to help people.
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Excellent listening and negotiation skills with a customer service focus.
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Engaging and enthusiastic personality.
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Confident, clear, and effective communication style.
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Organized, self-driven, and goal-oriented.
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Keyboard proficiency and computer literacy.
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High School Diploma or GED is required.
Nice-to-haves
Bilingual candidates are a plus!
Benefits
Work from home flexibility.
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Unlimited income potential based on performance.
Responsibilities
General Job Responsibilities:
- Task Execution: Completing daily tasks and projects as assigned.
- Collaboration: Working with team members and other departments to achieve goals.
- Reporting: Documenting progress and reporting to supervisors or managers.
- Problem-Solving: Addressing issues that arise and proposing solutions.
Sector-Specific Responsibilities:
- IT: Developing software, managing networks, or providing technical support.
- Finance: Analyzing financial data, preparing reports, and ensuring compliance.
- Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
- Healthcare: Providing patient care, conducting research, or managing health services.
Benefits
- Salary Packages: Competitive salaries vary by industry, role, and experience.
- Health Insurance: Many employers offer medical coverage for employees and their dependents.
- Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
- Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
- Training and Development: Opportunities for professional development and skill enhancement.
- Flexible Working Arrangements: Some companies offer remote work options or flexible hours.
Increment Process
- Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
- Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
- Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
- Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
