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The Rothenberg Law Firm (injurylawyer.com) is looking for an Intake Specialist. In this position you handle inbound calls and inquiries from clients contacting the firm regarding a potential injury case. You obtain detailed information regarding the incident so it can be reviewed by an attorney. It’s the responsibility of the Intake Specialist to gather very specific details based on the type of incident being reported.
Specialists also follow-up with all clients regarding next steps and work with co-counsel to ensure all clients have an excellent customer experience with our firm.
If you’re interested in learning all about personal injury law and want to work with a family owned and operated law firm, this could be the perfect fit for you.
Requirements:
- Customer Service Experience
- Excellent Telephone Etiquette
- Ability to Multitask and Handle Competing Priorities
- Computer Proficiency
- Detail Oriented
- Salesforce Experience a Plus
- Legal Experience a Plus
- Ability to Speak Fluent Spanish a Plus
Job Type: Full-time
Pay: $43,547.00 – $47,285.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Afternoon shift
- Monday to Friday
- Morning shift
- Night shift
Experience:
- Customer Service: 2 years (Preferred)
Work Location: Remote
Responsibilities
General Job Responsibilities:
- Task Execution: Completing daily tasks and projects as assigned.
- Collaboration: Working with team members and other departments to achieve goals.
- Reporting: Documenting progress and reporting to supervisors or managers.
- Problem-Solving: Addressing issues that arise and proposing solutions.
Sector-Specific Responsibilities:
- IT: Developing software, managing networks, or providing technical support.
- Finance: Analyzing financial data, preparing reports, and ensuring compliance.
- Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
- Healthcare: Providing patient care, conducting research, or managing health services.
Benefits
- Salary Packages: Competitive salaries vary by industry, role, and experience.
- Health Insurance: Many employers offer medical coverage for employees and their dependents.
- Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
- Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
- Training and Development: Opportunities for professional development and skill enhancement.
- Flexible Working Arrangements: Some companies offer remote work options or flexible hours.
Increment Process
- Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
- Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
- Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
- Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
