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[Customer Service Rep / Fully Remote] – Anywhere in U.S. / Up to $23.40-hr / Outstanding Benefits & Perks –
As a Customer Experience Associate, you’ll: Provide exceptional customer service through demonstrating product knowledge, problem solving, and research skills; Manage high quality communications with our customers across several channels ? phone, email, chat, and social media;
Ability to meet high qualitative and productivity KPI expectations of the role, such as quality of customer interactions,, average handle time, adherence to shift, etc; Promote the DraftKings brand through your conflict resolution abilities and effective
communication skills;
Advocate for our players to help us grow the business; Become licensed in multiple states, through applicable gaming commissions to assist customers across platforms…Hiring Fast >>
Responsibilities
General Job Responsibilities:
- Task Execution: Completing daily tasks and projects as assigned.
- Collaboration: Working with team members and other departments to achieve goals.
- Reporting: Documenting progress and reporting to supervisors or managers.
- Problem-Solving: Addressing issues that arise and proposing solutions.
Sector-Specific Responsibilities:
- IT: Developing software, managing networks, or providing technical support.
- Finance: Analyzing financial data, preparing reports, and ensuring compliance.
- Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
- Healthcare: Providing patient care, conducting research, or managing health services.
Benefits
- Salary Packages: Competitive salaries vary by industry, role, and experience.
- Health Insurance: Many employers offer medical coverage for employees and their dependents.
- Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
- Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
- Training and Development: Opportunities for professional development and skill enhancement.
- Flexible Working Arrangements: Some companies offer remote work options or flexible hours.
Increment Process
- Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
- Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
- Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
- Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
