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You Lead the Way. We Have You Covered.

#eighth in Fortune Magazine’s 2024 World’s Most Appreciated Organizations

#sixth in Extraordinary Work environment’s Best Work environments Rundown in the Philippines for 2023

#sixth in Extraordinary Work environment’s Best Working environments Rundown in the Philippines for IT-BPM for 2023

#first in the J.D. Power 2022 U.S. Visa Fulfillment Investigation of Public Charge card Backers

With the right sponsorship, individuals and organizations have the ability to advance in unimaginable ways. At the point when you join Group Amex, you become piece of a worldwide and different local area of partners with a steady obligation to back our clients, networks and one another. Here, you’ll learn and develop as we assist you with making a vocation venture that is interesting and significant to you with advantages, projects, and adaptability that help you by and by and expertly.

At American Express, you’ll be perceived for your commitments, authority, and effect — each associate has the potential chance to partake in the organization’s prosperity. Together, we’ll win collectively, endeavoring to maintain our organization values and strong sponsorship vow to give the world’s best client experience consistently. What’s more, we’ll do it with the greatest amount of respectability, and in a climate where everybody is seen, heard and feels like they have a place.

Join Group Amex and how about we lead the way together.

As a brand based on exceeding all expectations to give the best client experience, it is vital to have the most extraordinary partners. As the essence of the organization, you can make positive connections with our clients consistently from arranging a special travel or way of life experience to assisting them with their regular requirements. Also, you can develop your abilities through industry-driving preparation and progressing training, all while realizing how it affects constantly set the norm for top notch, client first assistance. Track down your put in help on #TeamAmex.

This is a future chance for School New Alumni to be essential for American Express.

Job and Obligations:

Using your abilities, experience and enthusiasm for client assistance to assist with moving your group and its colleagues to progress.

What might you do consistently as a Client Mind Proficient?

Reliably convey phenomenal help on a high volume of inbound calls or visits in a quick moving, organized, client care climate with a sharp spotlight on driving a Client First mindset.

Talk with Card Individuals to grasp their requirements and designer exceptional and individual answers for them, while likewise building up the advantages of card enrollment and recognizing Card Part residency

Add an incentive for our clients through surprising important proposals of item offers/benefit enlistments that develop client commitment and faithfulness

Use your “administration arranged” character to foster key offering abilities to enhance and cement the client relationship by developing their faithfulness to our image.

Address general and record explicit client requests proclamation requests, card substitution, make installments, rewards reclamation, and so forth, and update client account data

Use devices and assets to distinguish custom arrangements and expect client needs, in our obligation to keep in touch goal

Meet and surpass execution objectives that incorporate, however are not restricted to: deals rates, quality objectives, consistence guidelines and efficiency targets, and client execution measurements.

Required Abilities:

Enthusiasm for building client dedication through extraordinary tuning in, consultative relationship building, genius and critical thinking abilities

Energy for consultative deals, prescribing items or arrangements custom-made to every client

Flexibility expected to productively deal with a constant flow of client calls, while adjusting execution to meet different measurements, and stay positive through change and upsetting circumstances

Capacity to adjust correspondence style to a wide assortment of characters and circumstances and get a sense of ownership with each call, from start to finish

Least Capabilities:

Four year certification. New alumni are free to apply.

Solid composed and relational abilities to have the option to chat successfully and normally with our Card Individuals to develop client connections and drive fulfillment.

Capacity to exhibit lowliness and demonstrate consideration and appreciation through profound affirmation of our client questions/circumstances on each call

Specialized clever to perform various tasks and explore through different PC frameworks and applications, all the while, with speed and exactness.

Trustworthiness with oversee delicate Card Part data and comply to all Administrative and Consistence rules connected with adjusting and deals rehearses

Headed to please by giving a definitive encounter to our Card Individuals on each collaboration

Idealness and dependability

Extra Subtleties:

Area: BGC Corporate Center 2, fifth Road corner 30th Road, Bonifacio Worldwide City, Taguig

Work environment Adaptability: All day. Should be managable to follow a half breed work game plan (nearby and telecommute)

Telecommute Necessities:

Should have no less than 25 mbps web association plan/speed

Should have a private and calm region to work at home

American Express offers a phenomenal and different work space. Elite execution is compensated with target driven motivations.

We back our partners and their friends and family with advantages and projects that help their all encompassing prosperity. That implies we focus on their physical, monetary, and psychological well-being through each phase of life. Benefits include:

Cutthroat base compensations

Extra impetuses

Support for monetary prosperity and retirement

Complete clinical, dental, vision, extra security, and handicap benefits (contingent upon area)

Adaptable working model with mixture, on location or virtual plans relying upon job and business need

Liberal paid parental leave arrangements (contingent upon your area)

Free admittance to worldwide on location wellbeing focuses set up with medical caretakers and specialists (contingent upon area)

Free and private guiding help through our Solid Personalities program

Vocation improvement and preparing open doors

Deal of work with American Express is molded upon the effective finishing of a foundation confirmation check, dependent upon relevant regulations and guidelines.

Responsibilities

General Job Responsibilities:

  • Task Execution: Completing daily tasks and projects as assigned.
  • Collaboration: Working with team members and other departments to achieve goals.
  • Reporting: Documenting progress and reporting to supervisors or managers.
  • Problem-Solving: Addressing issues that arise and proposing solutions.

Sector-Specific Responsibilities:

  • IT: Developing software, managing networks, or providing technical support.
  • Finance: Analyzing financial data, preparing reports, and ensuring compliance.
  • Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
  • Healthcare: Providing patient care, conducting research, or managing health services.

Benefits

  • Salary Packages: Competitive salaries vary by industry, role, and experience.
  • Health Insurance: Many employers offer medical coverage for employees and their dependents.
  • Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
  • Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
  • Training and Development: Opportunities for professional development and skill enhancement.
  • Flexible Working Arrangements: Some companies offer remote work options or flexible hours.

Increment Process

  • Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
  • Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
  • Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
  • Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
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