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Aquatic Development Group (ADG) specializes in designing, building, and supplying innovative water parks, aquatic attractions, and recreational water features. Their services range from wave generation technology to full-scale waterpark construction, working with high-profile clients like Disney, Six Flags, and Great Wolf LodgePosition Overview:The Live Chat Representative will serve as the first point of contact for customers engaging with ADG through the company’s website chat system. The ideal candidate will provide exceptional customer service, respond to inquiries, and ensure smooth communication between clients and internal teams.
Key Responsibilities:
- Handle live chat interactions, responding to customer inquiries in a timely and professional manner.• Provide accurate information about ADG’s products, services, and ongoing projects.• Assist with customer issues, troubleshooting basic queries or redirecting to the appropriate department.• Document customer interactions and feedback to help improve service and support processes.• Collaborate with sales and project management teams to ensure seamless customer service.• Maintain a deep understanding of ADG’s offerings and project timelines to assist clients efficiently.
Qualifications:
- High school diploma or equivalent.• Strong written communication skills and attention to detail.• Previous experience in customer service or as a live chat representative is a plus.• Ability to multi-task and manage multiple chat conversations at once.• Familiarity with CRM software and live chat platforms is preferred.• A proactive approach to customer service and problem-solving.This role offers an exciting opportunity to interact with clients of a leading company in the aquatic industry, helping to support projects that shape the future of waterpark entertainment
Responsibilities
General Job Responsibilities:
- Task Execution: Completing daily tasks and projects as assigned.
- Collaboration: Working with team members and other departments to achieve goals.
- Reporting: Documenting progress and reporting to supervisors or managers.
- Problem-Solving: Addressing issues that arise and proposing solutions.
Sector-Specific Responsibilities:
- IT: Developing software, managing networks, or providing technical support.
- Finance: Analyzing financial data, preparing reports, and ensuring compliance.
- Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
- Healthcare: Providing patient care, conducting research, or managing health services.
Benefits
- Salary Packages: Competitive salaries vary by industry, role, and experience.
- Health Insurance: Many employers offer medical coverage for employees and their dependents.
- Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
- Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
- Training and Development: Opportunities for professional development and skill enhancement.
- Flexible Working Arrangements: Some companies offer remote work options or flexible hours.
Increment Process
- Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
- Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
- Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
- Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
