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Icahn Enterprises is seeking a Remote Chat Support Assistant to join our team in Austin, Texas. This part-time entry-level position is perfect for individuals who are adaptable, passionate, and possess strong critical thinking and teamwork skills. As a Remote Chat Support Assistant, you will be responsible for providing exceptional customer service through online chat support.
Responsibilities:-
Responding to customer inquiries and resolving issues through online chat- Providing product information and assistance with online orders- Troubleshooting technical issues and escalating to the appropriate team when necessary- Maintaining a high level of customer satisfaction and professionalism in all interactions- Collaborating with team members to improve processes and enhance the customer experience
Requirements:-
Strong communication skills and the ability to multitask in a fast-paced environment- Excellent problem-solving skills and attention to detail- Ability to work independently and as part of a team- Proficiency in using online chat platforms and basic computer skills- Availability to work flexible hours, including evenings and weekends
Benefits:-
Training and professional development opportunities to enhance your skills- Travel and spending expenses covered for work-related activities- Free food provided during work hoursWorking Environment:At Icahn Enterprises, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our team is diverse, inclusive, and dedicated to delivering the best possible service to our customers. Deadline to Apply: September 10, 2024Equal Opportunity Statement:Icahn Enterprises is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Remote Chat Support Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Responsibilities
General Job Responsibilities:
- Task Execution: Completing daily tasks and projects as assigned.
- Collaboration: Working with team members and other departments to achieve goals.
- Reporting: Documenting progress and reporting to supervisors or managers.
- Problem-Solving: Addressing issues that arise and proposing solutions.
Sector-Specific Responsibilities:
- IT: Developing software, managing networks, or providing technical support.
- Finance: Analyzing financial data, preparing reports, and ensuring compliance.
- Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
- Healthcare: Providing patient care, conducting research, or managing health services.
Benefits
- Salary Packages: Competitive salaries vary by industry, role, and experience.
- Health Insurance: Many employers offer medical coverage for employees and their dependents.
- Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
- Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
- Training and Development: Opportunities for professional development and skill enhancement.
- Flexible Working Arrangements: Some companies offer remote work options or flexible hours.
Increment Process
- Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
- Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
- Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
- Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
