Amazon Customer Support Jobs (Work From Home) In CA ID – 1041

Amazon Customer Support Jobs (Work From Home) In CA ID – 1041

 

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Benefits

Pulled from the full job description
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off

 

Full job description

We are looking for a Customer Support Associate to join our team!

Join our dynamic team at Kindred Home Care, a rapidly expanding company that has skyrocketed from delivering 200,000 hours of care annually in 2013 to 1,200,000 hours in 2023 with a workforce of nearly 1000 passionate employees.

Our compact, spirited team is fueled by the thrill of tackling major new challenges. Our ambition is bold: by 2030, we aim to offer 3,000,000 hours of care each year across multiple provinces.

In the role of Care Support you will play a supporting role to members of the broader Kindred Home Care Team. You will function as the hub of communication, supporting our caregivers, clients and their families. Working remotely from home you will work in our system logging calls and serve as the frontline of customer support.

If you thrive in a fast-paced, dynamic environment, energized by ambitious goals, we invite you to apply and embark on this exciting journey with us.

Responsibilities:

  • Managing Incoming Calls & Cases
  • Handling book-offs and filling shifts
  • Resolving scheduling anomalies and confirmation calls
  • Escalating Cases to Coordinators, Managers, HR, Payroll & Finance

Qualifications:

  • 2+ years of clerical and customer contact experience
  • Proficiency in using various technologies
  • Superior critical thinking, organizational, and problem-solving skills
  • Ability to build strong relationships with others and have excellent communication and interpersonal skills
  • Capacity to react quickly and re-prioritize tasks in a dynamic environment
  • Experience in scheduling would be beneficial
  • Ability to work remotely with minimal supervision
  • Positive, flexible, and reliable work attitude
  • Able to commit to working on call every other weekend

We are committed to diversity, equity and inclusion. Our company values the diversity of the people it hires and serves. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status.

Come join a culture of individuals who are real, joyful and engaged. We are constantly looking to pursue growth and see challenges as opportunities. If you are looking for an environment to take your own personal and professional growth to the next level then we look forward to hearing from you!

We thank all applicants for their interest!

Job Type: Permanent

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Vision care
  • Work from home

Flexible language requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call
  • Weekends as needed

Education:

  • Secondary School (preferred)

Experience:

  • Clerical: 2 years (preferred)
  • Scheduling: 1 year (preferred)

 


Responsibilities

General Job Responsibilities:

  • Task Execution: Completing daily tasks and projects as assigned.
  • Collaboration: Working with team members and other departments to achieve goals.
  • Reporting: Documenting progress and reporting to supervisors or managers.
  • Problem-Solving: Addressing issues that arise and proposing solutions.

Sector-Specific Responsibilities:

  • IT: Developing software, managing networks, or providing technical support.
  • Finance: Analyzing financial data, preparing reports, and ensuring compliance.
  • Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
  • Healthcare: Providing patient care, conducting research, or managing health services.

Benefits

  • Salary Packages: Competitive salaries vary by industry, role, and experience.
  • Health Insurance: Many employers offer medical coverage for employees and their dependents.
  • Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
  • Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
  • Training and Development: Opportunities for professional development and skill enhancement.
  • Flexible Working Arrangements: Some companies offer remote work options or flexible hours.

Increment Process

  • Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
  • Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
  • Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
  • Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.