Customer Service Representative – Work From Home No Experience

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Expected set of responsibilities

Work Area Options:Hybrid

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You Lead the Way. We Have You Covered.

eighth in Fortune Magazine’s 2024 World’s Most Appreciated Organizations

sixth in Extraordinary Work environment’s Best Working environments Rundown in the Philippines for 2023

sixth in Extraordinary Work environment’s Best Working environments Rundown in the Philippines

first in the J.D. Power 2022 U.S. Mastercard Fulfillment Investigation of Public Charge card Guarantors

With the right support, individuals and organizations have the ability to advance in amazing ways. At the point when you join Group Amex, you become piece of a worldwide and various local area of partners with a resolute obligation to back our clients, networks and one another. Here, you’ll learn and develop as we assist you with making a vocation venture that is one of a kind and significant to you with advantages, projects, and adaptability that help you by and by and expertly.

At American Express, you’ll be perceived for your commitments, authority, and effect — each associate has the chance to partake in the organization’s prosperity. Together, we’ll win collectively, endeavoring to maintain our organization values and strong sponsorship vow to give the world’s best client experience consistently. What’s more, we’ll do it with the greatest possible level of respectability, and in a climate where everybody is seen, heard and feels like they have a place.

Join Group Amex and we should lead the way together.

As a brand based on exceeding everyone’s expectations to give the best client experience, it is fundamental to have the most excellent partners. As the substance of the organization, you can make positive cooperations with our clients consistently from arranging an interesting travel or way of life experience to assisting them with their regular requirements. Also, you can develop your abilities through industry-driving preparation and continuous instructing, all while realizing how it affects consistently set the norm for elite, client first assistance. Track down your put in assistance on #TeamAmex.

This is a future chance for School New Alumni to be important for American Express.

Job and Obligations:

Using your abilities, experience and enthusiasm for client assistance to assist with driving your group and its colleagues to progress.

What might you do consistently as a Client Mind Proficient?

Reliably convey remarkable help on a high volume of inbound calls or talks in a quick moving, organized, client care climate with a sharp spotlight on driving a Client First mindset.

Talk with Card Individuals to figure out their requirements and designer novel and individual answers for them, while additionally supporting the advantages of card enrollment and recognizing Card Part residency

Add an incentive for our clients through surprising applicable proposals of item offers/benefit enlistments that extend client commitment and dependability

Use your “administration situated” character to foster key offering abilities to advance and cement the client relationship by extending their steadfastness to our image.

Address general and record explicit client requests proclamation requests, card substitution, make installments, rewards reclamation, and so on, and update client account data

Use devices and assets to recognize custom arrangements and expect client needs, in our obligation to keep in touch goal

Meet and surpass execution objectives that incorporate, however are not restricted to: deals rates, quality objectives, consistence guidelines and efficiency targets, and client execution measurements.

Required Abilities:

Enthusiasm for building client steadfastness through excellent tuning in, consultative relationship building, genius and critical thinking abilities

Energy for consultative deals, prescribing items or arrangements customized to every client

Flexibility expected to productively deal with a constant flow of client calls, while adjusting execution to meet different measurements, and stay positive through change and upsetting circumstances

Capacity to adjust correspondence style to a wide assortment of characters and circumstances and get a sense of ownership with each call, from start to finish

Least Capabilities:

Four year college education. New alumni are free to apply.

Solid composed and relational abilities to have the option to banter successfully and normally with our Card Individuals to extend client connections and drive fulfillment.

Capacity to feature lowliness and demonstrate consideration and appreciation through close to home affirmation of our client questions/circumstances on each call

Specialized keen to perform various tasks and explore through different PC frameworks and applications, all the while, with speed and precision.

Honesty with oversee delicate Card Part data and comply to all Administrative and Consistence rules connected with adjusting and deals rehearses

Headed to please by giving a definitive encounter to our Card Individuals on each communication

Idealness and unwavering quality

Extra Subtleties:

Area: BGC Corporate Center 2, fifth Road corner 30th Road, Bonifacio Worldwide City, Taguig

Work environment Adaptability: All day. Should be managable to follow a half breed work game plan (nearby and telecommute)

Telecommute Necessities:

Should have something like 25 mbps web association plan/speed

Should have a private and calm region to work at home

American Express offers a fabulous and various workplace. Elite execution is compensated with target driven motivators.

We back our partners and their friends and family with advantages and projects that help their all encompassing prosperity. That implies we focus on their physical, monetary, and psychological wellness through each phase of life. Benefits include:

Serious base compensations

Extra motivations

Support for monetary prosperity and retirement

Extensive clinical, dental, vision, extra security, and handicap benefits (contingent upon area)

Adaptable working model with cross breed, nearby or virtual game plans relying upon job and business need

Liberal paid parental leave approaches (contingent upon your area)

Free admittance to worldwide on location wellbeing focuses set up with medical attendants and specialists (contingent upon area)

Free and classified directing help through our Sound Personalities program

Profession advancement and preparing amazing open doors

Responsibilities

General Job Responsibilities:

  • Task Execution: Completing daily tasks and projects as assigned.
  • Collaboration: Working with team members and other departments to achieve goals.
  • Reporting: Documenting progress and reporting to supervisors or managers.
  • Problem-Solving: Addressing issues that arise and proposing solutions.

Sector-Specific Responsibilities:

  • IT: Developing software, managing networks, or providing technical support.
  • Finance: Analyzing financial data, preparing reports, and ensuring compliance.
  • Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
  • Healthcare: Providing patient care, conducting research, or managing health services.

Benefits

  • Salary Packages: Competitive salaries vary by industry, role, and experience.
  • Health Insurance: Many employers offer medical coverage for employees and their dependents.
  • Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
  • Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
  • Training and Development: Opportunities for professional development and skill enhancement.
  • Flexible Working Arrangements: Some companies offer remote work options or flexible hours.

Increment Process

  • Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
  • Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
  • Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
  • Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
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