Senior HR Service Delivery Representative ID- 3454

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About the Role:

In the role of Senior HR Service Delivery Representative, you’ll leverage your specialized skills to evaluate and address non-standard HR operational issues. You’ll be a key resource for administering HR programs and ensuring efficient HR service delivery.

Responsibilities:

• Process and troubleshoot complex payroll, benefits, and HR transactions.
• Escalate and resolve non-standard employee inquiries.
• Maintain and audit detailed employee records in HR systems.
• Ensure adherence to service standards and implement enhancements.
• Act as a liaison with HR program managers to support program delivery.
• Contribute to policy development and procedural documentation.
• Analyze HR data to support decision making.
• Lead HR service improvement projects.
• Provide training and support to junior team members.
• Prepare advanced HR metrics and performance reports.

Skills:

• Thorough Attention to Detail: Ensuring precision in complex transactions.
• Enhanced Communication Skills: Effectively liaising with various stakeholders.
• Specialized HR Knowledge: In-depth understanding of specific HR areas.
• Advanced Problem-Solving: Addressing non-standard issues and finding solutions.
• Data Analysis: Proficient in interpreting HR data and metrics.
• Process Improvement: Identifying and implementing enhancements.
• Technical Proficiency: Advanced use of HRIS and analytical tools.
• Mentorship: Supporting and guiding junior associates.

• Requires in-depth knowledge and is multi-skilled or has specialized skills of operational or administrative processes achieved through job-related training and considerable on-the-job experience

• Takes a broad perspective to evaluate operational or administrative non-standard problems; identifies patterns from partial/conflicting data to help identify and implement solutions
• Completes a variety of operational or administrative work assignments under limited supervision following general instruction for new or special assignments

• Communicates potentially sensitive information with other departments and/or outside organizations
• May serve as an informal resource for colleagues with less experience

Responsibilities

General Job Responsibilities:

  • Task Execution: Completing daily tasks and projects as assigned.
  • Collaboration: Working with team members and other departments to achieve goals.
  • Reporting: Documenting progress and reporting to supervisors or managers.
  • Problem-Solving: Addressing issues that arise and proposing solutions.

Sector-Specific Responsibilities:

  • IT: Developing software, managing networks, or providing technical support.
  • Finance: Analyzing financial data, preparing reports, and ensuring compliance.
  • Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
  • Healthcare: Providing patient care, conducting research, or managing health services.

Benefits

  • Salary Packages: Competitive salaries vary by industry, role, and experience.
  • Health Insurance: Many employers offer medical coverage for employees and their dependents.
  • Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
  • Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
  • Training and Development: Opportunities for professional development and skill enhancement.
  • Flexible Working Arrangements: Some companies offer remote work options or flexible hours.

Increment Process

  • Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
  • Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
  • Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
  • Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.