United States
Customer Succe
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Full-time /
Remote
Cybercrime is rising, reaching record highs in 2023. According to the FBI’s IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.
We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs in 2023. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.
As a Data Verification Specialist, you’ll be at the forefront of maintaining and enhancing our product database, ensuring accuracy, and upholding database integrity. You’ll be a data detective and will play a vital role in protecting our customers from fraud.
Responsibilities:
– Meticulously examine data from various sources to ensure accuracy and completeness
– Identify and correct data errors and inconsistencies
– Research and verify missing information to ensure data completeness
– Conduct an average of 35 daily outreach calls to confirm business information
– Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency
– Maintain confidentiality and security of sensitive information
What you will need:
– Clerical office skills, including computer skills and data entry preferred
– Detail-oriented with strong investigative skills
– Reliable with a positive and professional attitude and strong work ethic
– Ability to learn to navigate through different systems and portals
– Adaptability to handle changes in procedures and software system
– Ability to prioritize, ask questions when appropriate and exercise good judgment
– Strong organizational skills with an ability to manage time and resources effectively
– Excellent communication and interpersonal skills
Benefits:
– Health, dental, and vision Insurance
– 401k with matching and no waiting period
– Equity
– Wellness reimbursement of $300/year
– Life insurance
– Parental leave
– 20 vacation days
– 5 sick days
– 12 company-paid holidays
– No work on your birthday
– We believe that company culture is the best predictor of success. Learn more about CertifID’s culture here
Change doesn’t happen overnight, and the same goes for us here at CertifID. We PROGRESS collectively and individually as we grow, abiding by our core values. Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It.
Responsibilities
General Job Responsibilities:
- Task Execution: Completing daily tasks and projects as assigned.
- Collaboration: Working with team members and other departments to achieve goals.
- Reporting: Documenting progress and reporting to supervisors or managers.
- Problem-Solving: Addressing issues that arise and proposing solutions.
Sector-Specific Responsibilities:
- IT: Developing software, managing networks, or providing technical support.
- Finance: Analyzing financial data, preparing reports, and ensuring compliance.
- Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
- Healthcare: Providing patient care, conducting research, or managing health services.
Benefits
- Salary Packages: Competitive salaries vary by industry, role, and experience.
- Health Insurance: Many employers offer medical coverage for employees and their dependents.
- Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
- Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
- Training and Development: Opportunities for professional development and skill enhancement.
- Flexible Working Arrangements: Some companies offer remote work options or flexible hours.
Increment Process
- Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
- Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
- Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
- Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
