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Position title
Remote Customer Engagement Specialist
Base Salary
$25-$35 Per hour
Employment Type
Full-time, Part-time
Description
HMG Careers is looking for a Remote Customer Engagement Specialist to join our dynamic team!
At HMG Careers, we’re dedicated to connecting clients with solutions that meet their unique needs, and we need you to be the friendly, proactive voice of our brand. If you thrive in a remote work environment and excel at building relationships, this role is perfect for you.
What You’ll Do:
- Engage with customers via phone, email, and chat to provide prompt and effective solutions.
- Build lasting relationships by actively listening to customer needs and delivering tailored support.
- Collaborate with internal teams to ensure seamless customer experiences.
- Proactively follow up on inquiries to ensure satisfaction and resolution.
- Maintain detailed records of interactions and customer feedback.
What You Bring to the Table:
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and stay organized in a remote setting.
- Tech-savviness and familiarity with customer relationship management (CRM) software.
- A proactive approach to problem-solving and a team-oriented mindset.
- Previous experience in customer service or engagement is a plus.
What We Offer:
- Flexibility: Work from anywhere while staying connected to a supportive team.
- Growth Opportunities: We believe in investing in our employees’ career development.
- Competitive Compensation: Includes performance-based incentives.
- A Collaborative Culture: Join a team that values creativity, initiative, and collaboration.
About HMG Careers:
At HMG Careers, we pride ourselves on fostering a culture of growth, innovation, and inclusivity. Our mission is to create meaningful connections with our clients while providing opportunities for our team to shine.
Responsibilities
General Job Responsibilities:
- Task Execution: Completing daily tasks and projects as assigned.
- Collaboration: Working with team members and other departments to achieve goals.
- Reporting: Documenting progress and reporting to supervisors or managers.
- Problem-Solving: Addressing issues that arise and proposing solutions.
Sector-Specific Responsibilities:
- IT: Developing software, managing networks, or providing technical support.
- Finance: Analyzing financial data, preparing reports, and ensuring compliance.
- Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
- Healthcare: Providing patient care, conducting research, or managing health services.
Benefits
- Salary Packages: Competitive salaries vary by industry, role, and experience.
- Health Insurance: Many employers offer medical coverage for employees and their dependents.
- Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
- Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
- Training and Development: Opportunities for professional development and skill enhancement.
- Flexible Working Arrangements: Some companies offer remote work options or flexible hours.
Increment Process
- Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
- Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
- Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
- Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
