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As a Web Chat Representative at Netflix in our San Jose, California office, you will be responsible for providing exceptional customer service and support through web chat interactions. This entry-level position is perfect for individuals with a passion for delivering excellent customer experiences and problem-solving skills…
Responsibilities:
– Engage with customers through web chat to provide support, answer questions, and resolve any issues they may have
– Utilize resources and research skills to find solutions and provide accurate information
– Maintain a positive and professional attitude while communicating with customers
– Adapt to changing situations and handle challenging customer interactions with resilience
– Collaborate with other team members to ensure a seamless and efficient customer service experience
– Keep up-to-date with product updates, policies, and procedures to provide accurate information to customers
Requirements:
– 1 year of experience in a customer service or related role
– Excellent communication skills, both written and verbal
– Ability to multitask and prioritize tasks effectively
– Strong research skills to find solutions and troubleshoot issues
– Adaptability to thrive in a fast-paced and changing environment
– Resilient mindset to handle difficult customer interactions with professionalism
– Motivated to deliver high-quality customer service and exceed expectations
Personality Traits:
– Resilient
– Motivated
Soft Skills:
– Research
– Adaptability
Benefits:
– Training & professional development opportunities
– Remote work flexibility
– Medical coverage
Working Environment:
At Netflix, we strive to cultivate leaders who foster inclusivity and mentorship. We provide a supportive and collaborative work environment where all team members are valued and encouraged to grow and succeed.
Deadline to Apply: 2024-07-22
Equal Opportunity Statement:
Netflix is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Web Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Responsibilities
General Job Responsibilities:
- Task Execution: Completing daily tasks and projects as assigned.
- Collaboration: Working with team members and other departments to achieve goals.
- Reporting: Documenting progress and reporting to supervisors or managers.
- Problem-Solving: Addressing issues that arise and proposing solutions.
Sector-Specific Responsibilities:
- IT: Developing software, managing networks, or providing technical support.
- Finance: Analyzing financial data, preparing reports, and ensuring compliance.
- Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
- Healthcare: Providing patient care, conducting research, or managing health services.
Benefits
- Salary Packages: Competitive salaries vary by industry, role, and experience.
- Health Insurance: Many employers offer medical coverage for employees and their dependents.
- Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
- Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
- Training and Development: Opportunities for professional development and skill enhancement.
- Flexible Working Arrangements: Some companies offer remote work options or flexible hours.
Increment Process
- Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
- Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
- Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
- Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
