Employer IndustOther Jobs You May Be Interested In
ry: Healthcare Services
- Why consider this job opportunity…
- Salary up to $31.30 per hour
- Opportunity for career advancement and growth within the organization
- Work from home flexibility available
- Comprehensive benefits package including medical, dental, and vision coverage
- Generous Paid Time Off (PTO) and holiday pay
- Access to numerous well-being programs and education assistance
What to Expect (Job Responsibilities):
- Serve as a single point of contact on a client-facing team in a call center environment
- Respond to client service requests and issues, including enrollment and billing inquiries
- Deliver first-call resolution for 90-95% of inquiries by accurately identifying and resolving issues
- Provide technical support and assist with install/group administration tasks
- Maintain a strong client-facing orientation and demonstrate exceptional customer service skills
What is Required (Qualifications):
- Prior call center experience is required
- High School Diploma or GED equivalent is required
- Demonstrated problem-solving skills
- Capability to develop technical acumen
- Strong client-facing orientation with exceptional customer service skills
How to Stand Out (Preferred Qualifications):
- Experience in process improvement and root-cause analysis methodologies
- Willingness to comply with a hybrid work policy if living near a suitable work location
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
Responsibilities
General Job Responsibilities:
- Task Execution: Completing daily tasks and projects as assigned.
- Collaboration: Working with team members and other departments to achieve goals.
- Reporting: Documenting progress and reporting to supervisors or managers.
- Problem-Solving: Addressing issues that arise and proposing solutions.
Sector-Specific Responsibilities:
- IT: Developing software, managing networks, or providing technical support.
- Finance: Analyzing financial data, preparing reports, and ensuring compliance.
- Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
- Healthcare: Providing patient care, conducting research, or managing health services.
Benefits
- Salary Packages: Competitive salaries vary by industry, role, and experience.
- Health Insurance: Many employers offer medical coverage for employees and their dependents.
- Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
- Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
- Training and Development: Opportunities for professional development and skill enhancement.
- Flexible Working Arrangements: Some companies offer remote work options or flexible hours.
Increment Process
- Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
- Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
- Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
- Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
