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Position title
Aetna Customer Service Work From Home Jobs
Base Salary
$25-$35 Per hour
Employment Type
Full-time, Part-time
Description
Aetna, a CVS Health company, is one of the nation’s leading health insurance providers. We’re committed to delivering innovative health solutions, providing quality customer service, and making healthcare simpler and more accessible. As part of our mission to improve lives, we’re looking for compassionate, motivated individuals to join our remote customer service team.
Job Overview:
As a Customer Service Representative at Aetna, you will assist members with questions regarding their healthcare plans, benefits, and services. Your role will involve responding to inquiries, resolving issues, and providing timely and accurate information, all while working from the comfort of your home.
Responsibilities:
- Handle inbound and outbound calls to support members with their healthcare needs.
- Provide clear and concise information regarding benefits, claims, and plan details.
- Troubleshoot and resolve member concerns, ensuring a positive experience.
- Document interactions and follow up on issues as needed.
- Stay up to date on products, services, and processes to provide accurate information.
- Maintain confidentiality and comply with all healthcare privacy regulations.
Requirements:
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Previous customer service experience is a plus, especially in a call center or healthcare setting.
- Strong communication and problem-solving skills.
- Ability to work independently and manage time effectively.
- Basic computer proficiency and internet connection for remote work.
- Availability to work flexible shifts, including evenings and weekends as needed.
- Bilingual candidates are encouraged to apply.
Benefits:
- Competitive salary and benefits package.
- Work-from-home flexibility.
- Medical, dental, and vision insurance.
- Paid time off and holidays.
- Career growth opportunities within the Aetna and CVS Health family.
- Access to ongoing training and development resources.
How to Apply:
If you are passionate about helping others and are looking for a rewarding work-from-home opportunity, apply now to join the Aetna team.
Responsibilities
General Job Responsibilities:
- Task Execution: Completing daily tasks and projects as assigned.
- Collaboration: Working with team members and other departments to achieve goals.
- Reporting: Documenting progress and reporting to supervisors or managers.
- Problem-Solving: Addressing issues that arise and proposing solutions.
Sector-Specific Responsibilities:
- IT: Developing software, managing networks, or providing technical support.
- Finance: Analyzing financial data, preparing reports, and ensuring compliance.
- Sales/Marketing: Engaging with customers, promoting products, and analyzing market trends.
- Healthcare: Providing patient care, conducting research, or managing health services.
Benefits
- Salary Packages: Competitive salaries vary by industry, role, and experience.
- Health Insurance: Many employers offer medical coverage for employees and their dependents.
- Annual Leave: Employees typically receive 10-15 days of annual leave, depending on company policy and tenure.
- Retirement Benefits: Employees contribute to the Social Security System (SSS), providing savings for retirement.
- Training and Development: Opportunities for professional development and skill enhancement.
- Flexible Working Arrangements: Some companies offer remote work options or flexible hours.
Increment Process
- Performance Reviews: Employees typically undergo annual performance evaluations to assess their contributions and achievements.
- Salary Increments: Increments are often tied to performance reviews, market trends, and company profitability. Generally, increments can range from 5% to 15% based on performance.
- Promotion Pathways: Employees demonstrating consistent performance may be considered for promotions, leading to higher salary increments and new responsibilities.
- Market Adjustments: Companies may also conduct market salary surveys to adjust salaries in line with industry standards.
