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Job Name: Customer Service Representative
Salary : $22/Hour
Experience: 2 years
Company Name : Wayfair
Qualification : Graduate
Location : Massachusetts, USA
Language : English
Full Job Description
At Wayfair, we believe that a phenomenal customer experience combined with a supportive staff structure has resulted in our award-winning customer service team. It’s not just about taking another call—it’s about empowering our customers to create a space that reflects who they are, what they need, and what they value. They play an important role in providing a premium experience when it is needed most. Wayfair Customer Service Jobs. Wayfair provides you with the training, tools and decision-making authority to help our customers find the solutions that work best for them. They empathize with helping customers deal with various post-order issues, such as: B.: Delivery issues, damage, returns, exchanges, assembly services, and order notifications. No script. There are no ready answers. This is real human interaction where you can make a meaningful impact. Wayfair invests in you with continuous development, career opportunities and surrounds you with a team of great people.
Wayfair Customer Service Jobs
What do service personnel do?
- Demonstrate Reliability: Attendance and a commitment to be present throughout your shift each day is critical. This helps us to be ready and available to help our customers when they need us most. Wayfair Customer Service Jobs. In the event of an unforeseen event or issue, we ask our employees to communicate and plan proactively whenever possible.
- Handling contacts with ease: typically helps around 40 customers per shift, combined with incoming calls and emails. It’s a fast-paced and structured environment and can get very crowded in high season!
- Meet our performance standards: You will work to exceed customer satisfaction, excel in meeting customer service performance metrics and other assigned responsibilities.
- Engaging customers: You need a passion for people. You will be the voice of Wayfair and work to build relationships with customers who reach us through incoming phone calls, chat and email. Topics can range from returns, exchanges, shipping, product availability, order status, and more.
- Active listening and showing empathy: You actively listen to get relevant information about customers to find the best way to solve their problems quickly and comprehensively.
- Reducing Customer Concerns: Most customers contact us because they have a problem and need your help. You will use your conflict management skills to balance client needs with company capabilities while maintaining professional composure at all times.
- Troubleshooting: Solutions are not a one-size-fits-all approach, so customer service reps don’t read from ready-made scripts. You get a level of autonomy to help customers find the right solution. You need to think analytically to solve customer problems through a first contact resolution approach.
- Multitasking: You have to navigate multiple browsers, tabs, tools, and screens to answer questions quickly and efficiently. The ideal customer service representative is one who is computer literate and able to use technology effectively on a daily basis. Wayfair Customer Service Jobs.
- Rising system issues: Help us to keep improving. They identify areas where improvement is needed and share these trends with management.
Referral Bonus ($500 per eligible referral)
Profit:
- Health, Eye and Dental Insurance (Coverage starts on Day 1!)
- Paid leave (start collecting time immediately)
- 7 paid public holidays and 1 moving holiday
- Paid/unpaid parental leave options
- 401(k) with up to 4% company match
- Eligible Tuition Reimbursement (up to $5,250)
- Wayfair Employee Discount
- Volunteer Service Days (Paid Holidays)
BENEFITS: Our Pittsfield Office is a newly renovated, open and eco-friendly workspace that offers:
- Free snacks and gourmet coffee
- Kitchen and wellness room on site
- Spacious parking and special BRTA bus stop
- 4 gender neutral bathrooms
What are the requirements?
- You must be at least 18 years old.
- Must have a high school diploma, GED or equivalent.
- Knowledge of Windows operating system or equivalent.
- Wayfair wants to ensure your success. That’s why our training is 100% mandatory. We cannot account for no-shows, holidays or delays during this time.
- Eligible applicants must pass the applicant evaluation to proceed with the interview.
Wayfair Customer Service Jobs
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say ‘Thank you to your interviewer’
Wayfair Customer Service Jobs
Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
- Company always wants you to be on time and you should be.
- Take less leave from the office.
- Focus on your work and try to learn more.
- Speak from your work not for your mouth.
- Keep on trying to get new things from your seniors, regarding your profile.
- Raise your point but only then when you are 100% sure about your point.
- Never hurry because haste makes waste.
- For earning some extra points than others. Just play out of your comfort zone.
- Always respect your seniors.
- Learn from mistakes made by you and others and do not try to repeat them.
Wayfair Customer Service Jobs
Some Common Interview Question You Could Be Asked
- Tell me about yourself or describe yourself or give your introduction?
- Why are you leaving your current company?
- How will you take our company ahead from here with the help of your work?
- Are you comfortable with our company working timing?
- Why should we hire you for this position?
- How much do you expect as a salary?
Wayfair Customer Service Jobs
Answers should be given below.
- Introduction:
- My name is ‘NAME’,
- I have done ‘QUALIFICATION’,
- I am from ‘Location’,
- Currently I am working in ‘Company Name’ “Ignore if fresher”
- My current position is ‘Position Name’ “Ignore if fresher”
- I am working on ‘Project Name’ “Ignore if fresher”
- Why are you leaving your current company?
Answer: There are some reasons for leaving my company
- The main reason is salary. I am not getting that much what I deserve.
- Environment: not as much as good to learn new things.
- Seniors are not so supportive.
Why USA is a Good Place to Work on for Foreigners
:: Money (Most Important Reason):
As we all know 99.99% people do jobs only because of money and in America (USA) the monthly average salary is $5500. A graph is given below to understand easily.
| Countries | USA DolIar | Other Currencies |
| India | 5500 | 429382 |
| China | 5500 | 36898 |
| Nigeria | 5500 | 2,305,710 |
| Nepal | 5500 | 700,393.10 |
| Canada | 5500 | 7,027.08 |
| Pakistan | 5500 | 1,201,750 |
| Brazil | 5500 | 27,920 |
| Sri Lanka | 5500 | 1,979,616 |
Wayfair Customer Service Jobs
