US Citibank Remote Customer Service $21 An Hour

Full Job Description

Citi Universal Agents are a one-call troubleshooting team responsible for handling incoming service requests and providing technical support to cardholders and non-cardholders for all US commercial card products and customers (DoD, government, and enterprise). Key responsibilities include identifying customer needs, resolving questions or problems, offering useful solutions, and providing hands-on product information. Citibank Remote Customer Service. As a multi-skilled agent, their services include customer service, helpdesk, fraud and dispute early warning. They work independently and efficiently to achieve high levels of productivity and meet monthly quality standards while ensuring the delivery of an outstanding customer experience.

Citibank Remote Customer Service

Responsibility:

Other Jobs You May Be Interested In

• Walgreens Security Jobs ::: Near Me USA
• Walgreens Work From Home $21 An Hour
• Walgreens Careers Remote $20-25 An Hour
• Walgreens Remote Jobs From Home $22/Hour
• US Citibank Part Time Jobs From Home $22/Hour
• US Citibank Careers Dallas $23/Hour
• Citibank Customer Service Jobs $20 An Hour USA
• Citibank Remote From Home $21/Hour : US
• Omni Work From Home Jobs $23Hour
• Omni Careers :: US $20/Hour
• Omni Remote Jobs $22/Hour USA
• PepsiCo Work From Home Jobs $23Hour
• PepsiCo Warehouse Jobs $22/Hour
• PepsiCo Careers :: US $20/Hour

Universal agents serve as senior customer service representatives
Answer incoming calls at high volume in several functional areas based on daily needs
Perform necessary account maintenance to meet customer demand
Troubleshooting and providing technical support in Citi’s reporting system and platform
Communicate account status, company policies and other information required to respond to cardholder requests
Investigate and resolve customer complaints
Approve business-only credit refund requests
De-escalation of cardholder issues as needed
Answer incoming phone calls from cardholders and non-cardholders quickly and accurately for general customer service, fraud, help desk, and dispute inquiries
Follow Citi established procedures/processes and best practices while assisting cardholder/non-cardholder requests. Citibank Remote Customer Service.
Gather information and guide customers with practical troubleshooting techniques to pinpoint the source of the error
Capture full details of customer issues and resolutions as outlined in policies and procedures. Citibank Remote Customer Service.
Raise any critical issues affecting customers to management as needed

Customer Service Remote Citibank

Educational Qualification:

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.

Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required:

Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.

• Document – Qualifications certificate with mark sheets.
• Passport size Photographs
• Signature

How to apply:

1. All the eligible candidates can apply for This Job as mentioned below
2. Read official notification carefully From the Official Website.
3. Read Notification Carefully Before Apply.
4. Fill The Application Form (Link Is Given Below)
5. Attach Required Document and Passport Size Photo with Signature.
6. Then Submit. Done.