About the position
WellNow Urgent Care is seeking a dedicated and skilled RCM informatics specialist for our EHR and other Healthcare applications. This role is pivotal in collaborating with various stakeholders, including end-users, clinicians, and technical teams, to deliver effective solutions for applications and projects that ensure RCM success for the organization. The successful candidate will be responsible for configuring, implementing, and maintaining RCM focused applications and subsections of the EHR, focusing on Patient Access/RCM workflows. This position requires a blend of technical expertise, a deep understanding of Revenue Cycle, patient access, health insurance, and excellent communication skills.
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Responsibilities
- Collaborate with end-users, RCM, and operational teams to understand business requirements and translate them into effective solutions.
- Configure, implement, and maintain the HER RCM system, focusing on RCM workflows, charge capture, and HealthCare Insurance.
- Provide end-user support during system implementation, upgrades, and ongoing maintenance.
- Troubleshoot issues related to the EHR system/ RCM applications and work towards timely resolution.
- Participate in testing phases (unit testing, integration testing, etc.) for new applications and modules.
- Monitor system performance, identify areas for improvement, and recommend enhancements.
- Prepare documentation, including user manuals and training materials.
- Collaborate with cross-functional teams to ensure successful HER/ RCM Applications roll-out and adoption.
- Stay informed about industry trends, best practices, and updates related to Healthcare Technology and HealthCare Insurance.
- Facilitate effective and proactive business engagement through requirements definition, analysis, application support, quality assurance, issue resolution and ongoing training.
- Maximize user adoption by ensuring users understand and utilize available services to the greatest extent possible to improve their daily workflow(s).
- Provide project support to assigned healthcare application initiatives.
- Serve as system administrator for all applications and services supporting RCM.
- Partner with service providers of Healthcare technology to optimize our use of their applications.
Requirements
- Proven work experience in RCM in either Patient Access or Insurance Billing with preferable experience in Urgent Care space.
- Associates Degree in a relevant field (Health Informatics, Health Information Management) or equivalent experience.
- At least 5 years of experience in a Revenue Cycle field or clinical office management role is also required.
- Experience with clinical/ RCM applications such as Practice Management, Electronic Medical Records (EMR), Patient Engagement, Telemedicine and other similar applications strongly preferred.
- Experience with Major EMRs in the Urgent Care space such as Experity, Epic, Athena and Cerner (Oracle).
- Experience working with distributed teams.
- Hands on technical expertise in the development and/or architecture of systems utilizing current technologies.
- History of being an active support participant in IT and RCM projects.
- Experience interacting with IT and RCM to successfully launch initiatives preferred.
- Excellent people skills, ability to work with many different types of people with different communication styles.
- Ability to prioritize, multi-task and work autonomously.
- Ability to articulate value-based solutions to complex business problems.
- Ability to operate in a high-energy, high-intensity and evolving environment.
- Excellent communication, collaboration, and team skills.
Nice-to-haves
- Certifications and/or willingness to obtain certifications a PLUS.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) savings plan with match
