Remote Jobs Home Depot, Home Depot Remote Customer Service Jobs, Home Depot At Home Jobs @ Explore Now!!
Job Name: SR Customer Service Rep
Salary : $22/Hour
Experience: 2 years
Company Name : Home Depot
Qualification : Graduate
Location : Indiana, USA
Full Job Description
To know the complete process, How to get the job at Home Depot In USA. Please go through the video showing below.
The role of the Senior Customer Service Representative is to provide high quality, professional customer service that consistently meets or exceeds the company’s standards of excellence. Home Depot Remote Customer Service Jobs. The position is directly responsible for establishing, maintaining, and developing customer relationships during day-to-day interactions with customers and other Home Depot employees in sales transactions and product inquiries. The position is also responsible for scheduling and confirming client calls and/or receiving final payment for completed orders via incoming and outgoing calls. Home Depot Remote Customer Service Jobs. The position is directly responsible for answering incoming calls from customers and making outgoing calls to customers; can sometimes be directly responsible for handling more complex requests and tasks. Depending on the assignment, this can include resetting appointments, managing calendars, creating appointments, editing deposits, and blocking calendars based on criteria set by sales management. Positions make follow-up calls with customers according to a uniform script. The position is also responsible for monitoring email inboxes and responding to inquiries as appropriate. In addition, they can help resolve customer issues by offering solutions or referring customers to someone who can help resolve the issue.
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Home Depot Remote Customer Service Jobs
Main duties, responsibilities and main responsibilities:
- 25% – Representatives answer incoming/outgoing calls to answer questions from customers and field teams.
- 20% – One employee handles complex requests/tasks from customers and field team
- 15% – Agents handle customer calls with one script.
- 15% – One agent handles increasing requests from customers and field teams.
- 15% of staff monitor email inbox and respond/resolve questions.
- 10% – Other work items assigned by the manager.
Type and scope:
- This position reports to the Supervisor or Manager of the HDE Contact Center.
- This position has 0 direct subordinates.
Desired Qualifications:
- Safe handling of MS Office products (Word, Excel, etc.)
- Experience as a CSR in the Customer Placement Center
Knowledge, skills, abilities and competencies:
- Proficient in consistently providing outstanding customer service, fulfilling responsibilities to customers and recovering from mistakes made. Home Depot Remote Customer Service Jobs.
- Demonstrated ability to accurately complete projects and tasks, find errors before they are completed despite heavy workloads, competitive demands, and fast-paced environments.
- Proven ability to communicate effectively with clients.
- Ability to prioritize, plan and coordinate work activities and to locate and manage resources to ensure work objectives are met on time and within budget.
- Demonstrate thorough knowledge of Home Depot’s product offerings.
- Proven multitasking ability.
- Independent decision-making authority.
- Proven ability to tackle and solve complex and increasing problems.
Remote Home Depot Customer Service Jobs
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say ‘Thank you to your interviewer’
Home Depot Remote Customer Service Jobs
Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
- Company always wants you to be on time and you should be.
- Take less leave from the office.
- Focus on your work and try to learn more.
- Speak from your work not for your mouth.
- Keep on trying to get new things from your seniors, regarding your profile.
- Raise your point but only then when you are 100% sure about your point.
- Never hurry because haste makes waste.
- For earning some extra points than others. Just play out of your comfort zone.
- Always respect your seniors.
- Learn from mistakes made by you and others and do not try to repeat them.
Home Depot Remote Customer Service Jobs
Some Common Interview Question You Could Be Asked
- Tell me about yourself or describe yourself or give your introduction?
- Why are you leaving your current company?
- How will you take our company ahead from here with the help of your work?
- Are you comfortable with our company working timing?
- Why should we hire you for this position?
- How much do you expect as a salary?
Home Depot Remote Customer Service Jobs
Answers should be given below.
- Introduction:
- My name is ‘NAME’,
- I have done ‘QUALIFICATION’,
- I am from ‘Location’,
- Currently I am working in ‘Company Name’ “Ignore if fresher”
- My current position is ‘Position Name’ “Ignore if fresher”
- I am working on ‘Project Name’ “Ignore if fresher”
- Why are you leaving your current company?
Answer: There are some reasons for leaving my company
- The main reason is salary. I am not getting that much what I deserve.
- Environment: not as much as good to learn new things.
- Seniors are not so supportive.
Why USA is a Good Place to Work on for Foreigners
:: Money (Most Important Reason):
As we all know 99.99% people do jobs only because of money and in America (USA) the monthly average salary is $5500. A graph is given below to understand easily.
Countries | USA DolIar | Other Currencies |
India | 5500 | 429382 |
China | 5500 | 36898 |
Nigeria | 5500 | 2,305,710 |
Nepal | 5500 | 700,393.10 |
Canada | 5500 | 7,027.08 |
Pakistan | 5500 | 1,201,750 |
Brazil | 5500 | 27,920 |
Sri Lanka | 5500 | 1,979,616 |