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Job Description
1st / 2nd Line Service Desk Engineer£23,000 – £25,000 plus benefits including IT training and certificationsLondon, NW1Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure.

Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications?
Are you looking for the next step in your career and the chance to work with cutting-edge technologies?
My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training.

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They are looking for a 1st / 2nd Line Service Desk Engineer to join their team on a permanent basis. This is a varied and interesting role covering 1st and 2nd line support as well as some IT projects. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology.

1st / 2nd Line Service Desk Engineer Duties:

To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience.
Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing!
Take responsibility for and co-ordinate escalated tickets with other team members
Diagnosing, troubleshooting, testing, repairing and servicing hardware
Build and deploy PC’s and other devices to clients’ networks
Liaising with 3rd party vendors
Create, update and maintain documentation relating to clients’ environments
1st / 2nd Line Service Desk Engineer Requirements:

IT Support / 1st Line Support / IT Helpdesk experience
IT knowledge and experience of: Active Directory & Group Policy management, Mac OSX, Microsoft Exchange, Microsoft Office, Microsoft Windows Server, O365, Switches, routers & firewalls,, TCP/IP & network troubleshooting, VPN’s
Exceptional client support skills with a desire to provide an excellent client experience.
Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients


Pro-active attitude with a willingness to learn and develop
Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues
Solid troubleshooting, problem solving and analytical skills
Ideally certified (or working towards) Microsoft, CompTIA or Cisco certifications
Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI’s.


In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today!

Integral Recruitment as acting as an employment agency regarding this vacancy.

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