Home Depot Work From Home Customer Service Jobs, Home Depot Customer Service Remote Jobs @ Click Here!! @
Job Name: Contact Center Supervisor
Salary : $22/Hour
Experience: 2 years
Company Name : Home Depot
Qualification : Graduate
Location : Louisiana, USA
Language : English
Full Job Description
To know the complete process, How to get the job at Home Depot In USA. Please go through the video showing below.
Contact Center Supervisors lead and train assigned teams in a manner that ensures quality customer interactions, builds and maintains customer relationships, and is committed to the timely delivery of company products and services. Home Depot Customer Service Remote Jobs. They contribute to the overall success and profitability of the contact center by ensuring that assigned teams meet and/or exceed departmental goals and objectives. You are responsible for directly supervising the work activities of others; this includes human resource issues – including selection, termination, performance evaluation and professional development of employees. The Contact Center Supervisor leads a team of associates in implementing the strategies and objectives set by management and is responsible for recruiting, hiring, training, and managing customer service representatives to meet departmental and position goals. Home Depot Customer Service Remote Jobs. Job holders must be self-motivated and able to motivate others to work in a team. Contact center supervisors must be able to communicate effectively, both verbally and in writing, with all internal and external stakeholders.
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Home Depot Customer Service Remote Jobs
Main responsibility:
- 50% Action Oriented – Directly manage and oversee the daily operations and activities of the contact center team to meet key performance goals; Including accurate and timely processing of customer transactions, monitoring employee productivity and service levels for quality; ensure proper employee scheduling; Leading by example in implementing specific strategies, goals and objectives set by management to ensure internal and external customer needs are met. Home Depot Customer Service Remote Jobs.
- 20% Drive Engagement – Support the building and development of effective, high-performing teams through training, coaching and development; Provide daily coaching to improve and maintain team performance and be directly responsible for the performance management process (assessment, mentoring, corrective action, recruitment) for direct subordinates; It guides and guides in an inspiring way
- 15% Deliver Results – maintain statistics for individual live reports, analyze departmental results, troubleshoot operational issues and complete team reports as needed; Work with contact center managers to identify operational improvements, identify opportunities for contact center efficiency, and cross-departmental partnerships
- 15% Managing Conflicts – Identifying and analyzing escalating issues and providing instructions for resolution to direct reports; Serves as an escalation point for transactions that require prior experience or insight to resolve complex customer issues and ensure timely follow-up and customer satisfaction; Respond to customer inquiries on the front line
Direct manager/direct reports:
- This position usually reports to the Contact Center Manager
- This position has more than 6 direct subordinates
Physical requirements:
- Most of the time is spent in a comfortable sitting position and there are often opportunities to move. In rare cases, it may be necessary to move or lift light objects.
Working conditions:
- Located in a cozy interior. Any unpleasant conditions will be rare and unacceptable.
Minimum qualifications:
- Must be eighteen years of age or older.
- Must be legally entitled to work in the United States.
Desired Qualifications:
- Basic knowledge of Microsoft Office Suite
- Knowledge of Tableau
- Knowledge of using presentation software (eg Microsoft PowerPoint)
- Knowledge of HRIS software (e.g. IBM Kenexa, People Fluent, Tesseract)
- 1+ years previous leadership experience
Remote Home Depot Customer Service Jobs
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say ‘Thank you to your interviewer’
Home Depot Customer Service Remote Jobs
Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
- Company always wants you to be on time and you should be.
- Take less leave from the office.
- Focus on your work and try to learn more.
- Speak from your work not for your mouth.
- Keep on trying to get new things from your seniors, regarding your profile.
- Raise your point but only then when you are 100% sure about your point.
- Never hurry because haste makes waste.
- For earning some extra points than others. Just play out of your comfort zone.
- Always respect your seniors.
- Learn from mistakes made by you and others and do not try to repeat them.
Home Depot Customer Service Remote Jobs
Some Common Interview Question You Could Be Asked
- Tell me about yourself or describe yourself or give your introduction?
- Why are you leaving your current company?
- How will you take our company ahead from here with the help of your work?
- Are you comfortable with our company working timing?
- Why should we hire you for this position?
- How much do you expect as a salary?
Home Depot Customer Service Remote Jobs
Answers should be given below.
- Introduction:
- My name is ‘NAME’,
- I have done ‘QUALIFICATION’,
- I am from ‘Location’,
- Currently I am working in ‘Company Name’ “Ignore if fresher”
- My current position is ‘Position Name’ “Ignore if fresher”
- I am working on ‘Project Name’ “Ignore if fresher”
- Why are you leaving your current company?
Answer: There are some reasons for leaving my company
- The main reason is salary. I am not getting that much what I deserve.
- Environment: not as much as good to learn new things.
- Seniors are not so supportive.
Why USA is a Good Place to Work on for Foreigners
:: Money (Most Important Reason):
As we all know 99.99% people do jobs only because of money and in America (USA) the monthly average salary is $5500. A graph is given below to understand easily.
| Countries | USA DolIar | Other Currencies |
| India | 5500 | 429382 |
| China | 5500 | 36898 |
| Nigeria | 5500 | 2,305,710 |
| Nepal | 5500 | 700,393.10 |
| Canada | 5500 | 7,027.08 |
| Pakistan | 5500 | 1,201,750 |
| Brazil | 5500 | 27,920 |
| Sri Lanka | 5500 | 1,979,616 |
Home Depot Customer Service Remote Jobs
