Job Description
Welcome to Genpact, a global professional services firm that specializes in digital transformation and innovative business process management. With over 115,000 passionate and driven individuals, we partner with the world’s biggest brands to make a meaningful impact. At Genpact, we combine the power of technology and human ingenuity to drive positive change and create a better world. We foster a startup spirit, daring to dream in digital and reinvent the ways companies operate.
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Job Summary
We are currently seeking a talented Content Moderator (Non-Voice) to join our dynamic team. This role offers an exciting opportunity to work in a fast-paced, intellectually stimulating environment. As a Content Moderator, you will play a vital role in maintaining quality standards and ensuring an excellent user experience. If you possess a strong work ethic, enjoy collaborating within a team-oriented environment, and thrive in a dynamic setting, we want to hear from you!
Responsibilities
Provide resolution to maintain standards of quality in content moderation.
Review content and apply prescribed guidelines to provide appropriate resolution.
Recognize trends and patterns in content and raise any timely concerns.
Provide insights and suggestions to improve user support.
Maintain a thorough understanding of processes and policies.
Deliver excellent customer service to ensure customer satisfaction.
Qualifications
Minimum Qualifications
Any Graduate degree.
Freshers are eligible to apply.
Fluent in the English language.
Company Culture and Values
At Genpact, we are proud to be an Equal Opportunity Employer. We embrace diversity and inclusion and do not discriminate based on race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. We strive to create a dynamic work environment that fosters respect, integrity, customer focus, and innovation.
Additional Information
Role: Customer Service
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre
Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations – Other
Employment Type: Full Time, Permanent
For more information about Genpact and our innovative solutions, please visit www.genpact.com. Connect with us on Twitter, Facebook, LinkedIn, and YouTube for the latest updates and insights.
Please note that all applications should be submitted in English language. We look forward to receiving your application and welcoming you to our relentless pursuit of better!
