Job Description
Flipkart is Malaysia’s leading e-commerce marketplace, offering a wide range of products and services to millions of customers across the country. With a commitment to innovation, customer satisfaction, and excellence in service, Flipkart has revolutionized the way Malaysia shops. As a Customer Support Executive at Flipkart, you will have the opportunity to be part of a dynamic and customer-centric team in one of Malaysia’s most prestigious companies.
Job Description:
Are you passionate about providing exceptional customer service and resolving customer queries? Do you thrive in a fast-paced and collaborative environment? If so, we invite you to join our team at Flipkart as a Customer Support Executive.
Key Responsibilities:
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Customer Assistance: Provide prompt, professional, and courteous assistance to customers via phone, email, and chat.
Issue Resolution: Resolve customer inquiries, concerns, and issues efficiently, ensuring customer satisfaction.
Product Knowledge: Maintain up-to-date knowledge of Flipkart products, services, policies, and procedures to assist customers effectively.
Feedback Handling: Gather customer feedback and provide valuable insights to improve our products and services.
Team Collaboration: Collaborate with cross-functional teams to address complex customer issues and ensure a seamless customer experience.
Documentation: Accurately document customer interactions and transactions in the system.
Qualifications:
Excellent verbal and written communication skills in English.
Strong problem-solving and decision-making abilities.
Empathy and a customer-centric approach.
Ability to multitask and work in a fast-paced environment.
Basic computer skills and familiarity with CRM software is a plus.
Prior customer service experience is an advantage but not mandatory.
Why Join Flipkart:
Career Growth: Flipkart offers numerous opportunities for career growth and development within the company.
Inclusive Work Culture: We value diversity and foster an inclusive work environment where all voices are heard and respected.
Training and Development: Access to ongoing training and skill development programs to enhance your career.
Employee Benefits: Competitive salary, performance-based incentives, and comprehensive benefits package.
At Flipkart, we believe that our employees are our greatest asset. If you are passionate about delivering exceptional customer experiences and want to be part of a company that is shaping Malaysia’s e-commerce landscape, we encourage you to apply for the Customer Support Executive position.
Join us in our mission to make online shopping a delightful experience for every Malaysian customer. Apply now and be part of the Flipkart family.
How to Apply:
If you are excited about this opportunity and meet the qualifications, please send your updated resume.
