Job Description
Are you passionate about making a difference in people lives? Do you thrive in a remote work environment, providing exceptional customer service? If so, Cigna invites you to join our team as a Customer Service Representative.
Responsibilities:
Customer Support:
Respond promptly to customer inquiries, demonstrating empathy and professionalism.
Provide accurate information regarding Cigna products and services.
Assist customers in navigating various healthcare processes.
Problem Resolution:
Identify and resolve customer issues effectively and efficiently.
Collaborate with internal teams to ensure timely resolution of complex problems.
Communication:
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Communicate with customers through various channels, including phone, email, and chat.
Clearly and concisely convey information to customers, ensuring a positive interaction.
Documentation:
Maintain accurate and detailed records of customer interactions.
Update customer information in the database.
Required Skills:
Communication Skills:
Excellent verbal and written communication skills.
Ability to articulate complex information in a clear and understandable manner.
Customer Focus:
Strong customer-centric mindset with a commitment to delivering exceptional service.
Patience and empathy in addressing customer needs and concerns.
Problem-Solving:
Proven ability to analyze and resolve customer issues effectively.
Critical thinking skills to navigate and solve complex problems.
Adaptability:
Comfortable working in a remote environment.
Flexibility to adapt to changing processes and procedures.
Technical Proficiency:
Familiarity with customer service software, databases, and tools.
Basic knowledge of healthcare terminology is a plus.
How to Apply: If you are ready to contribute to a company dedicated to improving global health and well-being, please submit your resume and a cover letter detailing your relevant experience. Join Cigna in making a positive impact on healthcare around the world.
Cigna is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.
