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Customer Service Representative | Manila – The PGJob

Education
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Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Manila. As a key member of our customer service department, you will play a crucial role in ensuring customer satisfaction and maintaining the company reputation for outstanding service.

Responsibilities:

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Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Resolve customer issues efficiently, aiming for first-contact resolution.
Provide product information, troubleshoot problems, and offer solutions to meet customer needs.
Collaborate with other departments to address customer concerns and improve overall service quality.
Maintain accurate records of customer interactions and transactions.


Qualifications:

Proven experience in a customer service role, preferably in a similar industry.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-centric approach.
Proficiency in using customer service software and tools.
Ability to work in a fast-paced environment and adapt to changing priorities.


Skills:

Exceptional interpersonal skills.
Ability to multitask and prioritize effectively.
Empathetic and patient demeanor.
Familiarity with Customer support.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to us.

Benefits:

Competitive salary
Health and wellness programs
Opportunities for professional development
Join The Elite Job and be part of a team that values excellence, innovation, and customer satisfaction. Your dedication will contribute to our continued success in delivering top-notch services to our clients. We look forward to welcoming you to our dynamic work culture.

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