Job Description
Join our team as a Customer Service Representative based in Kenya, working in a non-IT capacity with the flexibility of a remote position. As a vital member of The Elite Job, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for exceptional service.Other Jobs You May Be Interested In
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide accurate information regarding products, services, and company policies.
Resolve customer concerns efficiently and escalate issues as needed.
Collaborate with cross-functional teams to address customer needs and improve service delivery.
Maintain thorough knowledge of company offerings and industry trends.
Contribute to a positive team environment and actively participate in training sessions.
Requirements:
Proven experience as a Customer Service Representative or similar role.
Exceptional communication skills in English (both written and verbal).
Ability to work independently in a remote setting, demonstrating strong self-motivation.
Strong problem-solving and decision-making abilities.
Proficiency in relevant computer applications (e.g., CRM software, Microsoft Office).
Understanding of customer satisfaction principles and practices.
Desired Skills:
Familiarity with MS Office.
Multilingual proficiency (other than English) is a plus.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter to us.
Join The Elite Job and be part of a dynamic team dedicated to delivering excellence. We look forward to welcoming passionate individuals who are ready to contribute to our continued success.
