Job Description
Netflix, a global entertainment giant, is seeking a dynamic and customer-focused individual to join its team as a Customer Service Associate – International Voice. Known for its groundbreaking content and innovative approach to entertainment, Netflix is dedicated to providing exceptional service to its diverse and international customer base.
Position: Customer Service Associate – International Voice
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Job Responsibilities
Engage with customers via phone in a professional and friendly manner.
Address customer inquiries, troubleshoot issues, and provide timely and effective solutions.
Collaborate with cross-functional teams to ensure a seamless customer experience.
Keep accurate records of customer interactions and transactions.
Stay informed about Netflix products, services, and updates.
Uphold the company customer service standards and contribute to continuous improvement initiatives.
Required Skills
Communication Skills: Exceptional verbal communication skills in English, with the ability to convey information clearly and concisely.
Customer Focus: A passion for delivering outstanding customer service and resolving customer issues with empathy and efficiency.
Adaptability: Ability to adapt to a dynamic and fast-paced work environment.
Problem-Solving: Strong problem-solving skills and the ability to think on your feet to find effective solutions.
Team Player: Collaborative mindset with the ability to work effectively in a team.
Qualifications
High school diploma or equivalent.
Previous experience in customer service or a related field is a plus.
Familiarity with Netflix content and services is advantageous.
How to Apply
If you are enthusiastic about customer service, possess the required skills, and want to be part of a global entertainment leader, please submit your resume and cover letter to Netflix Careers.
Netflix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
