Job Description

Chewy is a leading e-commerce company in the pet industry, dedicated to delivering happiness and providing pet parents with the best products and services. With a strong commitment to customer satisfaction, Chewy has revolutionized the way people shop for pet supplies. As a Virtual Customer Care Representative at Chewy, you will play a pivotal role in delivering exceptional customer experiences while working remotely.

Position Overview: Are you a pet lover with excellent communication skills? Do you enjoy helping others and providing top-notch customer service? If so, we have the perfect opportunity for you. Chewy is looking for Virtual Customer Care Representatives to join our team. In this role, you will be the voice of Chewy, assisting pet parents with their inquiries, resolving issues, and ensuring they have a seamless shopping experience from the comfort of their homes.

Key Responsibilities:

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Respond promptly to customer inquiries via phone, email, or chat, demonstrating empathy and professionalism.
Assist customers in navigating the Chewy website, offering guidance on product selection, order placement, and tracking.

Resolve customer concerns, including order issues, product inquiries, and billing questions, with a focus on first-contact resolution.

Provide accurate information about Chewy’s products, services, and policies.
Collaborate with fellow team members and other departments to ensure customer satisfaction.
Maintain a high level of product knowledge to effectively address customer needs.

Required Skills and Qualifications:

Strong communication skills, both written and verbal, with a friendly and empathetic demeanor.
Previous customer service experience is a plus but not required.

A passion for pets and an understanding of pet-related products is highly desirable.

Ability to work in a fast-paced, remote environment with a focus on delivering exceptional customer service.

Proficiency in using technology, including computers, software applications, and virtual communication tools.

Flexibility in working non-traditional hours, including evenings and weekends.

Benefits:

Competitive hourly wage with performance-based incentives.
Comprehensive training and ongoing support to ensure your success.
Opportunities for career advancement within a growing company.
Employee discounts on pet products.
Virtual team-building activities and a supportive work culture.

How to Apply: If you are enthusiastic about pets, have excellent communication skills, and are ready to embark on a rewarding career journey, we invite you to join the Chewy family.

At Chewy, we believe that every pet deserves the best, and we are committed to making pet parenting easy and enjoyable for our customers. Join us in our mission to deliver happiness to pets and their families.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, or any other characteristic protected by law.

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