Job Description
At The Elite Job, we pride ourselves on being a leading player in the BPO industry. With a commitment to excellence and a customer-centric approach, we have consistently set benchmarks for quality service and client satisfaction. Our dynamic work environment values innovation, teamwork, and personal growth, making us an ideal workplace for those who aspire to thrive in their careers.
Position: Call Center Representative
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Location: Phagwara
Company: The Elite Job
Job Description: Are you a highly motivated individual with excellent communication skills? The Elite Job is currently seeking a dynamic Call Center Representative to join our team in Phagwara. As a key member of our customer service department, you will play a pivotal role in ensuring customer satisfaction and maintaining our reputation for delivering exceptional service.
Key Responsibilities:
Customer Interaction: Engage with customers via phone to address inquiries, resolve issues, and provide information about our products/services.
Problem Resolution: Effectively troubleshoot and resolve customer concerns, ensuring a positive and seamless experience.
Product Knowledge: Stay informed about company products/services to provide accurate information to customers.
Documentation: Maintain detailed and accurate records of customer interactions and transactions.
Team Collaboration: Collaborate with team members and other departments to address customer needs and contribute to overall company success.
Qualifications and Skills:
Excellent verbal and written communication skills in English.
Strong interpersonal skills and a customer-centric mindset.
Ability to multitask, prioritize, and manage time effectively.
Basic computer skills and familiarity with CRM systems.
Previous experience in a customer service or call center role is a plus.
How to Apply:If you are ready to embark on a rewarding career with The Elite Job and possess the skills and qualifications outlined above, we invite you to apply for the Call Center Representative position. Please submit your resume and a cover letter highlighting your relevant experience to us.
Benefits:
Competitive salary
Health and dental insurance
Professional development opportunities
Friendly and inclusive work environment
Join The Elite Job and be part of a team that values your contributions and supports your professional growth. We look forward to welcoming the next member of our dedicated customer service team!
