Job Description
American Express is a globally recognized leader in financial services, providing individuals and businesses with innovative solutions for their financial needs. With a rich history spanning over 170 years, American Express is known for its commitment to customer service, integrity, and continuous innovation.
Position Overview:Are you passionate about delivering exceptional customer experiences? Are you looking for a dynamic work-from-home opportunity with a prestigious company? American Express is seeking Virtual Customer Care Professionals to join our dedicated team. As a Virtual Customer Care Professional, you will play a vital role in providing top-tier customer service and support to our valued cardmembers.
Key Responsibilities:
Other Jobs You May Be Interested In
- Part-time English Customer Support
- Online Part-Time English Teacher
- Part time admin jobs
- Customer Care Representative (Remote)
- Customer Service Executive
- Remote Data Entry Clerk – Full/Part Time
- Lead Generation – Remote ( Part-Time & Full Time )
- Chat Support Associate (Part-time, Remote)
- Content Writer (Work from Home) – chicago
- American express remote jobs virtual customer care
- virtual customer care American express
- Copywriter (Part-Time)
- Junior Copywriter
- Virtual Assistant / Entry level (Remote)
- Virtual Assistant – US Shift (Remote)
- General Virtual Assistant (Part-time)
- Virtual Assistant
- Digital Marketing Manager
- Full Time Amazon Marketing Manager
- Work From Home No Experience Chat Agent
- Customer Service Representative(Remote)
- Entry Level Helpdesk Coordinator
- Remote Live Chat Assistant Job
- Part-time English Customer Support
- Live chat assistant
- Online Work From Home Customer Service Representative
- Amazon Recruitment WFH Job Data Associate
- Amazon Recruitment – Jobs For Freshers – Marketing Technologist
- Amazon Careers – Freshers Jobs – Data Entry Post
- Amazon Recruitment For Virtual Customer Service Work From Home
- Office Executive at Amazon Careers
- Data Entry Operator
- Analyst – Fresher Hiring
- Customer Service Associate
- Executive – Operations (Work from Home)
- Business Analyst
- Customer Service Associate
- American Express Recruitment Human Resources Manager
- Business Development Representative – Remote
- Remote Job | Online Data Analyst – German language
- Transcriptionist (Work From Home)
- Entry Level Remote Jobs
- Virtual Assistant – work from home job
- database entry job
- Remote Data Entry Clerk – Work at Home
- Data Entry Assistant / Part Time (Remote)
- Data processing jobs from home
- Data Entry Specialist
- Graduate Fresher Jobs
- Remote Data Entry Clerk
- Remote Data Entry Clerk
- Online Typing Jobs
- Remote Work From Home Jobs Apple
- Apple Support College Program At Home Advisor – Part-Time
- Apple Home Advisor Jobs
- Apple Home Advisor
- Part-Time Customer Service Representative at Flipkart
- Part-time work for students – housewives
- Flipkart Careers – Freshers work from home Jobs
- Chat Process Executive (Work from Home)
- Online part time job for freshers
- apple home advisor London
- Apple Home Advisor Jobs
- Apple home advisor jobs remote
- Apple customer service jobs remote
- Customer Service Representative (Work from Home)
- Home Advisor at Apple Inc
- Data Scientist Job at Belgium
- Paid Online Jobs For Students
- Online Jobs For Students
Respond to customer inquiries and resolve issues via phone, email, or chat in a professional and efficient manner.
Assist cardmembers with account-related questions, transaction inquiries, and payment processing.
Identify opportunities to enhance the customer experience and provide proactive solutions.
Collaborate with cross-functional teams to address complex customer concerns.
Maintain a strong understanding of American Express products and services to effectively address customer needs.
Meet or exceed performance metrics related to customer satisfaction, response times, and issue resolution.
Adhere to company policies and procedures to ensure compliance and data security.
Required Skills:
Excellent verbal and written communication skills in English.
Strong problem-solving abilities and a customer-centric mindset.
Ability to work independently and thrive in a remote work environment.
Proficiency in using computer systems and navigating multiple applications simultaneously.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Prior customer service experience is a plus but not required.
Why American Express:At American Express, we believe our success is driven by our people. We offer a competitive compensation package, including base salary and performance-based incentives. In addition to the financial rewards, you’ll have the opportunity to work with a diverse and inclusive team, access to world-class training and development programs, and the chance to grow your career within a renowned global organization.
If you are a customer-focused individual who is eager to make a difference, we invite you to apply for the Virtual Customer Care Professional role at American Express. Join us in delivering outstanding service and building lasting customer relationships.
American Express is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, or any other characteristic protected by law.
