Job Description
American Express is seeking enthusiastic and customer-focused individuals to join our dynamic team as Virtual Customer Care Representatives. In this remote role, you will be an integral part of delivering top-notch service to our valued customers.
Responsibilities:
Customer Engagement: Interact with customers via virtual channels to address inquiries, resolve issues, and provide information about American Express products and services.
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Problem Resolution: Efficiently and effectively resolve customer concerns, demonstrating empathy and a commitment to exceeding customer expectations.
Product Knowledge: Stay updated on American Express offerings, policies, and procedures to provide accurate information and assistance to customers.
Adaptability: Thrive in a remote work environment, demonstrating flexibility and adaptability to meet changing business needs.
Required Skills:
Customer Service Excellence: Proven experience in delivering outstanding customer service with a focus on customer satisfaction.
Communication Skills: Exceptional verbal and written communication skills in English, ensuring clear and effective communication with customers and team members.
Tech Savvy: Comfortable navigating virtual platforms, online tools, and software to facilitate seamless customer interactions.
Problem-Solving: Strong analytical and problem-solving skills to address customer queries and concerns.
Team Player: Collaborative mindset, able to work effectively within a remote team environment.
Qualifications:
High school diploma or equivalent; some college education preferred.
Prior experience in customer service, preferably in a remote or virtual environment.
Availability to work flexible hours, including evenings and weekends.
How to Apply:
If you are passionate about customer service and ready to join a globally renowned company, please submit your resume and cover letter to us. Be sure to highlight your relevant experience and why you believe you would be a valuable addition to the American Express Virtual Customer Care team.
