Job Description
Amazon is hiring for International Voice – Hyderabad (Work from home/Office).Candidates anywhere from Hyderabad are eligible, and excellent communication skills are mandatory.
This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates will primarily communicate with customers through mail, chat, and phone channels, utilizing a variety of software tools to navigate customer accounts, research and review policies, and provide effective solutions in a fun and fast-paced environment.
Salary: 202,000 to 420,900 LPA/-
Additional Perks and Benefits:
Over time and night shift allowance
Internet Allowance
Sodexo – Zeta meal
Insurance
Desired Candidate Profile:
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Minimum qualification is 10+2. Any graduate/PG is eligible to apply.
Excellent English communication skills are mandatory.
Should be flexible to work in shifts.
Effective time management skills and ability to prioritize work time to ensure productivity and department standards.
Ability to communicate clearly with both internal and external customers.
Good comprehension skills – ability to clearly understand and address customer issues appropriately.
Ability to use a desktop/laptop computer system, familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
Good typing skills.
Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time.
Building on Amazon’s global mission of being the Earth’s most customer-centric company, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. We provide 24/7 support to customers across North America, UK, Canada, Canada, and Canada. Our team members are empowered to think like owners and resolve customer problems via phone, email, or live chat. We operate in a fast-paced, dynamic environment and make an impact on millions of customers across the globe.
Industry: IT Services & ConsultingDepartment: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations – OtherRole: Customer ServiceEmployment Type: Full Time, Permanent
Requirements and Qualifications:Please write in English Language.
To apply and complete the assessment, you will need a laptop/PC with a webcam and a headphone with a good microphone. Please read the complete JD before you apply. The virtual interview link can be found here. Please note that the assessment should be attempted in an undisturbed environment with a stable internet connection (minimum 20Mbps). Also, the assessment should be attempted only on a laptop/desktop with a functioning web camera, and the usage of a headphone with a microphone is a must.
Do not apply from a mobile phone or tablet.
Please click the above link or copy-paste it into a Google Chrome browser to take the assessment.
