Job Description
Welcome to Aetna, a leading name in the healthcare industry dedicated to providing innovative and comprehensive health solutions. At Aetna, we believe in creating a healthier world by delivering quality care and fostering a collaborative and inclusive work environment. As a Customer Support Representative in our Remote division, you will be an integral part of our commitment to excellent customer service and support.
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Position: Customer Support Representative – Remote
Job Responsibilities:
Provide Exceptional Customer Service: Respond to customer inquiries, troubleshoot issues, and resolve concerns promptly and courteously.
Remote Assistance: Engage with customers remotely to assist in navigating our products and services, ensuring a seamless experience.
Knowledgeable Guidance: Stay updated on Aetna products, services, and policies to provide accurate information and guidance to customers.
Problem Resolution: Effectively address and resolve customer complaints, escalating issues when necessary to ensure swift resolution.
Documentation: Maintain detailed and accurate records of customer interactions, feedback, and resolutions.
Required Skills:
Communication Skills: Exceptional verbal and written communication skills to articulate information clearly and professionally.
Empathy: Ability to understand and empathize with customer needs, demonstrating a genuine commitment to customer satisfaction.
Technical Proficiency: Comfortable using remote communication tools, navigating computer systems, and troubleshooting basic technical issues.
Problem-Solving: Strong analytical and problem-solving skills to address customer concerns effectively.
Adaptability: Ability to adapt to a dynamic work environment and embrace change positively.
Qualifications:
Previous experience in customer support or a related field is preferred.
High school diploma or equivalent; college degree is a plus.
Availability to work flexible hours, including evenings and weekends as needed.
Commitment to delivering outstanding customer service and exceeding performance targets.
How to Apply:
If you are passionate about making a difference in people lives and possess the skills outlined above, we invite you to join our team at Aetna. Please submit your resume and a cover letter detailing your relevant experience to us.
Join us at Aetna, where your dedication to customer support will contribute to building a healthier and happier community.
Aetna is an equal opportunity employer and welcomes applicants from all backgrounds to apply.
