Job Description
In this role, you will be responsible for supporting successful Customer Experience Advocacy initiatives by leveraging effective communication strategies to engage customers, internal stakeholders, and the Field. This is a critical role that requires exceptional skills in communications, strategic thinking, problem-solving, strategy, planning, and management.

This role is responsible for creating internal and external communications including speeches/presentations, newsletters, blogs, social media, video scripts, interview/PR talking points, meeting briefings/backgrounds, and anything else communication related. This role may also require you to become a resource for other members of the team, collaborating on thought leadership projects, event session creation/management, blogs, whitepapers, video production, and project management.

You will be successful in this role if you have strong communications skills inclusive of C-Level communications, organization, and support of large-scale, complex programs. You must be well-versed in how to address stakeholders at all levels, have strong business maturity, and can effectively collaborate within and outside of the organization. You are intentional about communication, thought leadership on what needs to be done, and drive for clarity.

ROLES & RESPONSIBILITIES:

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Develop and execute comprehensive communication plans that support customer experience advocacy plans in place.
Create engaging and persuasive communication materials, including presentations, emails, newsletters, and intranet content.
Ensure consistent messaging across various communication channels to promote understanding, transparency, and acceptance of change initiatives.
Tailor communication strategies to address the needs and preferences of diverse stakeholder groups.
Monitor and analyze data to track progress, identify gaps, and provide insights to senior management.
Prepare regular reports and presentations to communicate the impact and effectiveness of change management efforts and work across the program.

Stakeholder Engagement:

Create communications strategies that are tailored to build buy-in and support for CX initiatives.
Provide guidance and support to leaders and managers in effectively communicating and engaging with their teams to ensure alignment with group objectives.

Change Management:

Support the development and implementation of change management strategies and plans to support organizational initiatives and transitions.
Respond with new strategies/actions to change impact assessments and identify potential risks, challenges, and resistance to change.
Collaborate with cross-functional teams to create and execute communications that support the CX Advocacy activities (communication plans, training programs, and stakeholder engagement initiatives)
Monitor and measure the effectiveness of the communications strategy, providing recommendations for improvement.

REQUIRED SKILLS:

Bachelor’s degree in Business Administration, Communications, Public Relations, Organizational Psychology, or a related field.
10+ years proven experience in communications required.
Demonstrated ability to develop and execute comprehensive communication plans across various channels and audiences.
Excellent written and verbal communication skills, with the ability to craft compelling messages for diverse audiences.
Proven thought leadership in communication.
Strong stakeholder management and engagement skills, with the ability to influence and build relationships with diverse stakeholders.
Strong sense of urgency.
Ability to work independently.
Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
Ability to work effectively in a fast-paced environment and manage multiple priorities.

WHY AVERRO?

Averro is a Veteran-Owned organization dedicated to delivering innovative technology services, business consulting, and talent solutions that propel businesses and careers forward. We live by our ethos: Family First | Be Uncommon | Culture Wins. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Most of all, it shows in our commitment to each other. Our Aim – Your Ascent. See More: bit.ly/aimaverro

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

BENEFITS OFFERED:

All positions qualify for group medical insurance, 401K retirement savings, sick leave, and our employee assistance program. We have three benefit package options available geared towards employee needs and desires. Depending on your selection Averro provides PTO, 8 paid holidays per year, group medical/dental/vision insurance along with optional pet and legal insurance.

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