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Job Description
Under the direct supervision of the Vice President, Human Resources/Risk Management, the Human Resources Support Specialist provides a variety of customer support services for the department.

In the performance of these duties, the HR Support Specialist maintains strict confidentiality of all information and exhibits through his/her work the values consistent with the mission of Insight Hospital & Medical Center. The HR Support Specialist provides high-quality service to all customers.

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Provides service to customers:

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Greets all walk-in customers (applicants, employees, guests, etc.) and responds to routine requests in a timely and professional manner.
Answers Human Resources department phone lines in a professional and friendly manner.
Takes messages and refers calls to appropriate staff members promptly.
Retrieves, responds to, and/or appropriately directs Human Resource voice mail messages accordingly.


Distributes Human Resources information and forms to customers.
Reviews submitted forms to ensure that all information and signatures are complete.
Assists in communicating benefits information and interpreting human resources policies and procedures.


Responds to employment verification requests following Hospital policy
Prepares and mails employee anniversary cards monthly.
Collects and distributes mail. Order, receive, and distribute routine supplies for the department.
Coordinates maintenance and upkeep of departmental machines (i.e. copier, fax, etc.)
Assist with recruitment functions:

Prepares and mails application acknowledgments bi-weekly.
Administers skill tests to applicants.
Schedules newly hired employees for pre-employment processing and Hospital orientation.
Distributes, collects, and reviews all employment-related documents.
Verifies employment eligibility and completes I-9 forms.
Coordinates reference and criminal background check processes.
Photocopies supporting documentation (i.e., licensure).
Issues hospital identification badges.
Prepares official personnel files.


Maintains master files for applications, I-9 forms, and other human resource documents.
Assists with various departmental-related duties:

Coordinates the retrieval and return of terminated employee files as needed.
Enters New Employee Orientation (NEO) attendees in the Health Stream System application.
Maintains and enters employee parking information in access.
Prepares check requisitions and purchase orders.
Assigns lockers and issues uniform vouchers.
Completes special projects and performs other related duties as assigned.

Required Knowledge, Skills, and Abilities:

Knowledge:

High School Diploma required
Five years of customer experience required; specific human resources experience preferred; OR any similar combination of education and experience.
Skills:

Excellent interpersonal and customer service skills required.
Proficient in Microsoft Office Suite required and prior experience with an HRIS database preferred.
Abilities:

Ability to learn and adapt to new computer systems is preferred.
Professionalism and confidentiality are required.
Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift or push/pull up to 25 pounds

Insight is an equal opportunity employer and values workplace diversity!

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