Job Description
The Elite Job is a dynamic and forward-thinking company at the forefront of BPO, committed to delivering unparalleled services to our clients. With a global presence and a dedication to excellence, we take pride in fostering a collaborative and innovative work environment.
Job Description: Customer Service Team Manager (English and German)
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Team Manager, proficient in both English and German. As the Team Manager, you will play a pivotal role in leading and inspiring our customer service team to provide exceptional support to our diverse clientele.
Key Responsibilities:
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Leadership: Lead, mentor, and motivate a team of customer service representatives, fostering a positive and high-performance culture.
Multilingual Proficiency: Fluently communicate in both English and German, ensuring effective communication with international customers and team members.
Quality Assurance: Oversee and enhance the quality of customer interactions, ensuring that service standards are consistently met or exceeded.
Training and Development: Implement training programs to continuously improve the skills of the customer service team, keeping them updated on industry trends and best practices.
Issue Resolution: Manage escalated customer issues, demonstrating a solution-oriented approach and ensuring customer satisfaction.
Required Skills:
Bilingual Proficiency: Fluency in both English and German is mandatory.
Managerial Experience: Proven experience in leading and developing high-performing customer service teams.
Communication Skills: Exceptional written and verbal communication skills in both English and German.
Problem-Solving: Strong analytical and problem-solving abilities to address complex customer issues effectively.
Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities.
Customer-Centric Approach: Dedication to delivering excellent customer service and maintaining a customer-centric mindset.
How to Apply:If you are a dynamic and results-oriented individual ready to take on this exciting opportunity, please submit your resume and a cover letter detailing your relevant experience to us.
Join The Elite Job and be part of a team that values innovation, excellence, and career growth. Elevate your career with us
