Job Description
Yelp is a leading online platform that connects people with great local businesses. With over 200 million reviews and ratings, Yelp helps people discover top-rated services and businesses in their area. As a Customer Support Representative at Yelp, you will play a crucial role in ensuring our users have the best experience when using our platform.

Job Summary: We are seeking a dedicated and customer-focused individual to join our remote Customer Support team at Yelp. As a Customer Support Representative, you will be the first point of contact for our valued users, providing assistance and ensuring their inquiries are addressed promptly and professionally.

Key Responsibilities:

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Respond to customer inquiries via phone, email, and chat in a friendly and timely manner.
Resolve customer issues, complaints, and concerns effectively while maintaining a high level of customer satisfaction.
Provide product information, technical support, and guidance on using Yelp platform.
Collaborate with other team members to solve complex customer issues and ensure a seamless user experience.
Document and manage customer interactions in our CRM system.
Stay updated on Yelp policies and services to provide accurate information to customers.
Continuously seek ways to improve customer support processes and contribute to a positive work environment.

Qualifications:

Excellent communication skills, both written and verbal.
A passion for helping and connecting with customers.
Strong problem-solving and critical-thinking abilities.
Proficiency in computer usage and the ability to learn new software quickly.
Previous customer service experience is a plus.
Ability to work independently and as part of a remote team.

Working Conditions:

This is a remote position, allowing you to work from the comfort of your home.
A computer and high-speed internet connection are required.

Why Yelp?

Join a dynamic and diverse team committed to delivering exceptional customer support.
Opportunities for career growth and development within the organization.
Competitive compensation and benefits package.
Contribute to a company that values both its employees and customers.

If you are passionate about providing top-notch customer support and are excited about working from home with a reputable company, we encourage you to apply today. Become a part of the Yelp team and help us connect people with great local businesses.

Yelp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Please send your resume and cover letter to Yelp Careers to apply for this position.

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