Job Description
Are you a fluent communicator in both English and Spanish? Do you thrive in a dynamic and customer-centric environment? Kelly Services invites you to join our team as a Bilingual Call Center Representative.
Responsibilities:
Customer Engagement: Interact with customers in a professional and courteous manner, addressing inquiries, resolving issues, and providing exceptional service.
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Language Proficiency: Utilize your bilingual skills to communicate effectively in both English and Spanish, ensuring a seamless customer experience.
Problem Resolution: Identify and resolve customer concerns efficiently, demonstrating a commitment to customer satisfaction.
Documentation: Accurately document customer interactions, inquiries, and resolutions in the company database.
Adaptability: Thrive in a fast-paced environment, adapting to changing priorities and maintaining a positive attitude.
Required Skills:
Bilingual Proficiency: Fluent in English and Spanish.
Communication Skills: Strong verbal and written communication skills.
Customer Focus: A passion for delivering exceptional customer service.
Problem-Solving: Ability to analyze and solve customer issues promptly.
Adaptability: Comfortable in a dynamic and ever-changing work environment.
Team Collaboration: Work effectively as part of a team, contributing to a positive work culture.
How to Apply:If you are ready to embark on a rewarding career as a Bilingual Call Center Representative with Kelly Services, please submit your resume and a cover letter highlighting your relevant experience to us
Join Us: At Kelly Services, we believe in the power of diverse perspectives and the impact of collaboration. Join us in shaping the future of work and making a difference in the lives of our customers.
Kelly Services is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
