Job Description
Welcome to The Elite Job, a dynamic and innovative company committed to redefining excellence in the job industry. As a leading player in our sector, we prioritize fostering a collaborative and inclusive work environment where talent flourishes and aspirations are realized.
Position: Assistant Manager (Customer Support)
Location: Ottawa, Ontario
Job Summary:
Join our vibrant team at The Elite Job as an Assistant Manager in Customer Support. In this pivotal role, you will play a crucial part in ensuring exceptional customer service standards, contributing to our mission of delivering unparalleled experiences to our clients.
Key Responsibilities:
Team Leadership:
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Inspire and lead a team of customer support representatives to achieve and exceed performance targets.
Provide coaching and mentoring to enhance individual and team capabilities.
Customer Engagement:
Oversee the resolution of complex customer inquiries, ensuring timely and satisfactory outcomes.
Implement strategies to enhance customer satisfaction and loyalty.
Process Improvement:
Continuously evaluate and refine customer support processes for efficiency and effectiveness.
Collaborate with cross-functional teams to implement improvements.
Reporting and Analysis:
Generate and analyze reports to identify trends, areas for improvement, and opportunities.
Provide regular performance updates to senior management.
Required Skills:
Leadership: Proven experience in leading and motivating teams to achieve goals.
Customer-Centric Focus: Strong commitment to delivering exceptional customer service.
Communication Skills: Excellent verbal and written communication skills.
Problem Solving: Ability to analyze complex issues and provide effective solutions.
Adaptability: Thrive in a dynamic and fast-paced work environment.
Team Collaboration: Demonstrate strong teamwork and interpersonal skills.
How to Apply:
If you are passionate about shaping the future of customer support and are ready to take on a leadership role, we invite you to apply for the Assistant Manager position at The Elite Job. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
