Job Description
Are you a tech enthusiast with a passion for problem-solving? The Elite Job is seeking a skilled Technical Support Engineer to join our team remotely in Ottawa. As a Technical Support Engineer, you will play a crucial role in ensuring our clients receive top-notch support and solutions for their technical issues.
Responsibilities:
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Provide exceptional technical support to clients via phone, email, or chat.
Diagnose and troubleshoot hardware and software issues, guiding clients through solutions.
Collaborate with cross-functional teams to resolve complex technical challenges.
Document and track client issues, ensuring timely resolution and follow-up.
Stay updated on product knowledge to effectively assist clients with inquiries.
Contribute to the development of support materials, including FAQs and knowledge base articles.
Required Skills:
Proven experience as a Technical Support Engineer or similar role.
Strong knowledge of hardware, software, and operating systems.
Excellent problem-solving and communication skills.
Ability to work independently and collaboratively in a remote environment.
Customer-focused with a commitment to delivering exceptional service.
Familiarity with CRM software and ticketing systems.
Why Join The Elite Job:
Remote Flexibility: Enjoy the convenience of working from the comfort of your home in Ottawa.
Career Growth: Be part of a company that values professional development and offers opportunities for career advancement
.
Innovative Environment: Thrive in a dynamic and creative workspace where your ideas are encouraged and valued.
Competitive Compensation: Receive a competitive salary package and benefits.
If you are passionate about technology, dedicated to customer satisfaction, and thrive in a remote work setting, we invite you to apply for the position of Technical Support Engineer at The Elite Job.
Join us in shaping the future of tech support! Apply now by submitting your resume and a cover letter detailing your relevant experience and skills.
